Drew University is seeking an Office Administrator in the Office of the Registrar. This customer service heavy position is the first touchpoint for the Office of the Registrar for students, faculty, and staff, and liaises with offices across campus. Processes a high volume of requests from current students and outside offices, updates confidential information on student records, and answers daily inquiries in person, via phone, and via email. Works closely with other staff members of the Registrar’s Office to provide project support, assist with additional data entry, and manage shared office resources (electronic and non-electronic).
Provide answers and solutions to students and faculty inquiries in-person, over the phone, and via email. Assist in fulfilling students’ requests for transcripts and enrollment verifications.
Responsible for all data entry processing from email requests and internally run audit reports. Provide data-entry assistance to other Registrar staff during high-volume periods. Manage the regularly occurring term processes.
Routinely review publicly accessible Registrar resources (website, catalog, forms, etc.) to ensure that information is relevant and accurate.
Manage the flow of information into and out of the office, including: catalog updates and maintenance, commencement planning and support, registration week, and website upkeep; ensuring faculty, staff, students, and offices are given consistent information from the Registrar’s Office.
Minimum Education and Experience:
1-3 years’ experience in a high-volume, customer-service focused department.
Excellent data entry skills, strong organization abilities, and exceptional oral and written communication.
The ability to learn and apply established policies and practices to be able to answer inquiries or resolve issues presented to the office.
Must be able to work both independently and collaboratively, meet established deadlines, and maintain a strong attention to detail while handling day to day work.
Ideal Education and Experience:
Associates or Bachelor’s degree preferred.
Understanding of FERPA.
Knowledge of Ellucian Banner or similar student information systems.
Familiarity with the Google Suite.
To apply, submit the following materials, highlighting relevant experience, to email@example.com. Please include your name in the subject and apply by December 18, 2019.
Contact information of 3 professional references.
About Drew University:
Drew University, located on a beautiful, wooded,186-acre campus in Madison, New Jersey, includes the College of Liberal Arts, the Theological School and the Caspersen School of Graduate Studies. It has a total enrollment of more than 2,100 students with 145 full-time faculty members. Over 35% of our undergraduate students are from underrepresented groups, and we were recently ranked 19th among baccalaureate institutions for the number of international students enrolled. The Theological and Caspersen Schools offer master’s and doctoral degrees, and the College confers bachelor’s degrees in 32 disciplines.
Drew is dedicated to exceptional faculty mentorship and hands-on learning that successfully prepares students for their futures. Students regularly connect with local communities, and because of our proximity to New York City, we are home to multiple New York Semester experiences for our undergraduate students: Wall Street, United Nations, Contemporary Art, Communications and Media, Social Entrepreneurship, and New York Theatre. The University also houses the Charles A. Dana Research Institute for Scientists Emeriti, the Center for Global Education, the Center for Civic Engagement, the Center on Religion, Culture & Conflict, and the United Methodist Archives and History Center. Drew also recently received a multi-year grant to transform teaching and learning in the humanities by incorporating emerging digital technologies, methods, and pedagogies.
To enrich education through diversity, Drew University is an Equal Opportunity Employer. In accordance with Department of Homeland Security regulations, a successful candidate must be authorized to work in the United States. These positions are subject to a background check.
Internal Number: hr1119-10
About Drew University
Drew University's highest priority is excellence in liberal education in a changing world environment. This priority guides the planning, implementing, and evaluating of the programs and activities of the University as well as the stewardship of its varied resources.