JOBSUMMARY/ESSENTIAL JOB FUNCTIONS: The Patient Accounts Specialistprovides appointment coordination and internal medical billing support to theUniversity Dental Practice. This position performs internal billing of privatemedical insurance, including Medicare, filed on the procedures.
Verifies patient benefits eligibility and insurance coverage, file claims with providers, and ensures claims are accurately filed according to the provider's timeline.
Collects and enters patient demographic information, as well as all insurance information into patient management software.
Submits insurance claims and follows-up with insurance carriers on unpaid or rejected claims.
Prepares letters and files appeal to insurance regarding claim denial. Collects necessary information to accompany appeal.
Runs daily, weekly, and monthly reports on services rendered and fees collected for Clinic Director.
Answers patient questions on patient responsible portions, co-pays, deductibles, and write-offs. Resolves patient complaints.
Prepares patient statements for charges not covered by insurance and mails statement on a regular basis.
Establishes payment plans for past due accounts in accordance with clinic policies.
Posts insurance and patient payments, communicates collections to College of Dentistry (COD) billing department, and deposits all monies within the COD business office.
Attempts to collect delinquent accounts by notifying patients by mail or phone call.
Provides administrative support such as answering phones and scheduling and maintaining digital patient appointment book.
Performs other related duties as assigned.
Internal Number: 190573
The mission of the University of Tennessee Health Science Center is to bring the benefits of the health sciences to the achievement and maintenance of human health, with a focus on the citizens of Tennessee and the region, by pursuing an integrated program of education, research, clinical care, and public service.