We are seeking a Chief Operating Officer (COO) to work in close partnership with the CEO to oversee the analysis and development of organizational priorities and assessing the organization’s overall effectiveness to determine strengths and weaknesses for operational planning and forecasting. The COO will be charged with the refinement, design and integration of cross-organizational systems and protocols to ensure alignment and operational efficiency. Internally the COO will play an integral role in executing on our strategic plan and, as a key presenter externally, will champion HCZ’s model and work as it relates to our sustained impact at scale and beyond Harlem.
HCZ’s current strategic plan consists of four major pillars: 1.) Leveraging Data and Learning; 2.) Innovating for Impact; 3.) Optimizing Resources (Gaining Efficiencies) and; 4.) Operational Excellence. The COO will work to guarantee HCZ’s sustainability and capacity to advance change externally, by ensuring that we fully execute on all four pillars and, importantly, codifying and ensuring the cost efficiency of everything we do.
As a top organizational leader, the COO will provide direct and indirect leadership to a range of staff across a variety of functions, including, but not limited to, Facilities, Information Technology, Food Services, Research & Evaluation, Safety, as well as Strategy & Innovation. The successful candidate will be a creative problem-solver and change agent who possesses high-levels of strategic and operational expertise and is driven toward delivering results in a fast-paced and mission-driven organization.
Essential Duties and Responsibilities
Design, implement, and manage clear and aligned organization-wide systems and processes that yield increased operational efficiencies (e.g., operations manuals created for every department)
Work closely with the Senior Managing Director of Programs, PA Superintendent, CFO and other member of the leadership to conduct timely review of data to inform problem-solving and decision-making
Review program budgets and staffing to ensure that they are in aligned with the organization’s vision and strategic priorities
Create and manage project plans and timelines for Innovation pilots
Review and ensure completion of all reports on time and to recommend approval or to suggest changes
Strategy & Innovation
Oversee and ensure flawless execution of organizational strategic plan by helping to build a culture of innovation
Design and implement a strategic map training series for staff and leadership
Ensure data collected is clean, accessible, and can be used to inform strategic discussions and decision making
Contribute to the development of HCZ’s strategic goals and objectives, as well as overall management and leadership
Assess and recommend new areas for program development
Directly oversee and manage ~230 employees (~160 FTE) across seven departments, which comprise ~ $14M in annual budget
Establish, build and maintain relationships within the organization and community to ensure that HCZ is consistently meeting the needs of children, families and the community
Foster strong relationships and effective communication with HCZ senior leadership and staff
Qualification, Skills and Knowledge Requirements
Master’s degree in business, nonprofit management or related field with significant management experience and solid executive-level operations expertise with experience leading two or more of the following functions at an organization similar in size, context or complexity: finance, strategy, operations, IT, compliance, facilities, safety, etc
Must possess strong gravitas, resilience and presence with the ability to remain calm under pressure, can influence CEOs and other executives, and command a room in times of crisis or indecision
Exceptional leadership and emotional intelligence, with the proven ability to build effective leaders and teams
Have a demonstrated track record of effective problem-solving and prudent decision-making
Strong project management skills with the ability to administer multiple projects simultaneously, prioritize workload, and effectively manage resources
Maintain a relentless pursuit of results and very high standards for performance of themselves and colleagues
Superior analytical and communication skills (written and verbal)
Sound judgment, high level of integrity, professionalism, a positive attitude and a sense of humor
Resourcefulness, creativity and strong problem-solving skills
Has perspective on issues of equity, diversity and inclusion, particularly as it relates to management practices and our work within underserved communities of color
We offer competitive salaries, performance bonuses and a comprehensive benefits package. To be considered, interested applicants MUST submit a cover letter and resume. No telephone inquiries or recruiters please. Replies will only be sent to qualified applicants. HCZ is an EOE.
About Harlem Children's Zone
Harlem Children’s Zone, Inc (HCZ) is a multi-site, multi-program community organization that provides a unique and comprehensive interlocking network of education, social and health services, and recreation to more than 26,000 children and adults in Central Harlem. Our goal is to create a "tipping point" in the neighborhood so that children are surrounded by an enriching environment of college-oriented peers and supportive adults. HCZ is nationally and internationally recognized for its early and progressive intervention programs, and has been called “one of the most ambitious social-policy experiments of our time” by The New York Times.