Support and improve business processes through the development and support of software applications and databases by analyzing stakeholder requirements and business needs. Maintain SAU’s SIS/ERP solution throughout its upgrade lifecycles, and provide support for other enterprise applications. Analyze complex data sets and systems to maximize business value and operational effectiveness.
Essential Duties and Responsibilities include the following
Other duties may be assigned by proper personnel.
Assist in the definition, development, and documentation of software’s business requirements on a project-by-project basis in collaboration with stakeholders.
Manage and assess SIS/ERP effectiveness by functional area assigned, identify needs and develop horizontal upgrade, and support plans.
Perform data validation and quality control checks to maximize operational performance.
Provide incident response support for application issues and troubleshoot production issues. Escalate incidents as necessary. Identify, troubleshoot and correct application issues to maintain high availability of services. Reinforces SLAs to manage end-user expectations.
Develop, maintain, and update database schema, DML and troubleshoot, and resolve database issues. Use data sources to identify programmatic needs.
Support and maintain SaaS-based applications and integration processes.
Maintain effective security controls and analyze current security requirements to reduce SAU security posture; analyze current security requirements and make suggestions for improvements toward the goal of a zero-trust model.
Develop and maintain design, configuration items, and troubleshooting documentation and develop and document procedures and best practices.
Project Management, Collaboration and Infrastructure Support
Assists in defining software development project plans, including scoping, scheduling, and implementation.
Tracks project milestones and deliverables in project tracking tools or collaboration tools.
Collaborates with other stakeholders in conceptualizing and developing and updating effective applications and applications.
Document incidents, requests, and problems in SKMS and ticket system
Other Duties & Work Conditions
On-call availability to support escalated incidents.
Performs other duties as assigned to meet service objectives within IT.
Reports to the Chief Information Officer.
Required Knowledge, Skills & Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Individual will exhibit a life and service that is in full accord with the Spring Arbor University Concept and Community Covenant.
Proficiency in delivering customer service and working with non-technical users to resolve technical issues.
Technical problem-solving skills and possess excellent interpersonal and communication skills.
Analytic skills for using spreadsheets to track issues, and plan projects.