The Volunteer Engagement team is responsible for the development and execution of a portfolio of volunteer service projects, in a number of models, that engage Chicagoans and cultivate their civic involvement. The team executes programs, which vary in size from small groups to more than 1,000 volunteers, inclusive of project development and execution and the education, empowerment and engagement of volunteers. Chicago Cares offers impact volunteerism, where volunteers work alongside community members to understand local issues, work collaboratively to address those issues, and build trust and connection along the way.
Through the Volunteer Engagement team, Chicago Cares:
Connects volunteers, across lines of difference, to community-led and collective impact change efforts.
Builds empathy and a deeper understanding of the assets and challenges of Chicago’s neighborhoods.
Cultivates and inspires volunteers to serve in new and different ways.
The Manager will manage a team of talented and committed professionals executing a portfolio of programs that align with the strategic priorities of Chicago Cares and meet the needs of our community, non-profit, corporate and volunteer partners.
Essential Duties & Responsibilities
Quality Assurance: Provide project quality assurance for all public facing, corporate and skills-based programs, ensuring successful implementation and high standards both for the impact of projects and the logistics of projects for all program models managed and executed by the Volunteer Engagement team.
Interdepartmental Collaboration: Co-manage project teams assigned to the execution of projects, ensure the health and relevance of the public facing portfolio and work collaboratively with other managers to ensure programmatic alignment to impact. Participate in cross-departmental committees and task forces.
Program Scoping and Matching Process Management: Manage the team process of planning for, implementing and documenting the sourcing and scoping of prospective projects consistent with the impact story and strategy of the organization.
Program Process, Tool and Resource Management: Manage department and job-specific processes for the Volunteer Engagement Team, inclusive of: departmental tools, and resources, coordinator-specific tools and resources, project preparation, evaluation and feedback loops for skills-based, corporate and public facing programs, troubleshooting and escalation processes, staff scheduling and assignments, and the management of the warehouse(s).
System Administration: Manage and ensure the utilization of team systems, inclusive of the Salesforce platform and Skills for Good platforms, liaising as needed with the Administrative and External Affairs department to ensure quality data management. Continuously provide and analyze impact metrics to ensure attainment of goals.
Teams: Provide daily people management, including hiring, onboarding and training, coaching and mentoring, performance management and accountability to a team of Coordinators and Project Associates. Cultivate a team of coordinators and Project Associates though supervision consistent with Chicago Cares’ supervision philosophy and strategic objectives.
Team Resourcing: Provide programmatically relevant onboarding, training, resourcing and support for continuous improvement to Chicago Cares staff to ensure Volunteer Engagement team members are equipped, resourced, and prepared to excel in their positions and to advance our impact story.
Team Process, Tool and Resource Management: Establish effective timelines, documents and procedures for program and project management, grant and budget management, impact data, progress reports and accountability.
Troubleshooting: Provide leadership, training, support and troubleshooting for Coordinators and Project Associates, while managing organizational standards, quality and impact.
Advance brand identity by reinforcing strategic messages and company values.
Ensure the economic viability of programming and participate in fundraising activities.
Contribute to and execute on strategic vision and plans related to programs, volunteer, and community engagement.
Represent Chicago Cares at external functions, including local, regional, and national forums on service and volunteerism.
Complete other duties as assigned.
Bachelor’s Degree or equivalent related experience.
Demonstrated commitment to service, civic engagement and/or social justice.
Minimum of three years and demonstrated success managing people and programs.
Excellent project management skills, including ability to manage multiple assignments with ability to prioritize and meet deadlines.
Excellent leadership and supervision skills, including the ability to navigate conflict, hold others accountable productively, delegate effectively and structure group processes.
Excellent written, verbal and interpersonal communication skills with ability to make effective oral presentations to large and small groups.
A sense of humor and a commitment to building a fun and fulfilling work culture.
Willingness to work beyond traditional working hours and schedules as needed.
Ability to work effectively with a wide variety of people (non-profit leaders, company executives, volunteers and individuals at all levels of community partner organizations).
Easily navigates technology; proficient in Microsoft Word, Excel and PowerPoint and other desktop publishing tools. Knowledge of project management software and customer relationship management databases (e.g., Salesforce) preferred.
Regular, reliable access to transportation to travel to and from project sites throughout the Chicagoland area. Some project sites may not be easily accessible via public transit.
Ability to lift up to 50 pounds and engage in physical labor associated with loading, unloading and moving project supplies.
Ability to adjust to various physical and environmental conditions as the position may require including computer work, sitting or standing for long periods of time, etc.
Additional Salary Information: A unique opportunity to build a stronger, more unified Chicago. An outstanding chance to partner with our senior leadership. Icing on the cake? A competitive compensation package including salary, health, 401(k) and paid-time-off benefits.
About Chicago Cares
Established in 1991, Chicago Cares mobilizes volunteers to build a stronger, more unified Chicago. In 2017, Chicago Cares launched an exciting new Community Investment Strategy to use impact volunteerism as a catalyst for community change efforts on Chicago’s south, west, and northwest sides where the infusion of resources and capacity could be transformational. Given the daunting challenges facing Chicago today and a renewed emphasis in the non-profit and corporate sectors on impact, isolated acts of generosity are no longer sufficient as we seek to move the needle on large, intractable social problems like violence and poverty. Impact volunteerism responds to this complexity by connecting volunteer service to the civic engagement, community development, and collective impact work already happening on the ground in communities of greatest need.