This position can be located in our DC or Chicago office.
The KM Technology Analyst will be a central part of the team responsible for the day-to-day administration and management of the Firm's the experience management platform and related systems. Under the direction of the Senior Manager, the primary role of the KM Technology Analyst will be to support activities related to the Firm's knowledge management technology including the experience management platform and related systems. S/he supports the efforts to capture and maintain experience information including client and matter profiles in support of the knowledge management efforts, profiling all new matters upon opening with critical data points including Matter Type, parties and other details drawn from the New Business Intake package; managing the master Matter Type list to ensure consistency across the entire platform; mapping legacy data sets against Foundation profiles for import into the collection; contributing to workflow and reporting development.
In coordination with the team's Senior Manager, Experience Management and the Director of Marketing Intelligence and Operations:
Perform day-to-day maintenance activities to support the experience management platform and related systems
Perform routine data entry for clients, matters and/or person profiles
Develop familiarity with the content and configuration of the experience management platform and integrated data sources
Assist with data integration, import and export projects
Prepare standard metrics reporting to measure the quality and quantity of data maintained within the experience management platform
Provide basic end-user support for "how to" questions and technical issues
Identify opportunities to improve and/or add to the experience management platform and related processes and integration sources
Update standard configuration documentation and related end-user materials for the experience management platform and related systems
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email firstname.lastname@example.org (current employees should contact Human Resources).
Education and/or Experience:
Bachelor's degree from a four-year college or university
Minimum of two years of experience working with practice-related information and processes
Proficiency in MS Excel, MS Word and PowerPoint
Demonstrated ability to manage multiple assignments with competing deadlines and priorities
Strong writing and proofreading skills
Familiarity with legal technology such as experience or expertise systems, research tools, work flow systems and/or legal project management or practice management tools
Basic understanding of law firm structure and business practices, as well as practice-specific terminology
Knowledge of various external research tools such as Lexis, Westlaw, CapitalIQ, Thomson MonitorSuite and other resources
Other Skills and Abilities:
The following will also be required of the successful candidate:
Strong organizational skills
Strong attention to detail
Strong interpersonal communication skills
Strong analytical and problem-solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities
Sidley Austin LLP is an Equal Opportunity/Affirmative Action Employer.