Department Description The mission of Information and Technology is to create and support an information technology environment that enhances the ability of the UC Davis community to teach, do research and provide public service. In support of the University's mission, IT will deliver an infrastructure of technological services appropriate to the requirements of the campus community. Job SummaryFinal Filing Date :12/22/2019Salary Range : $6,608.33-$14,808.33 (Grade 25)Salary Frequency : Monthly Appointment Type : CareerPercentage of Time : 100%Shift Hour : 40 HoursLocation : Alhambra CanneryCity : Sacramento, CA Union Representation : NoBenefits Eligible :Yes We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs. THIS IS NOT AN H1- B OPPORTUNITYQualified candidates may be interviewed at any time.
ResponsibilitiesThe Communication and Network Technical Analyst 4 will serve as the Implementation engineer supporting Voice and Video technologies for UCDH. The Voice and Video engineer will work with individuals within the IT division as well as others outside in providing technical solutions to meet the business requirements. In addition to providing solutions based on customer requirements, the Voice and Video engineer will provide third level support for Voice and Video technologies. Additional responsibilities may include working on new projects, assisting with projects to deploy voice, video and data networks to new buildings, assisting with general Unified Communications departmental projects, and on-call assignments. The Communication and Network Technical Analyst 4 will be responsible for complex assignments that range significantly in size, and that require independence, decision making, project management, and excellent judgement. The Communication and Network Technical Analyst 4 will be responsible for the implementation of Voice and Video conferencing technologies including scheduling, remote monitoring and management, Voice and Video communication services, Multipoint Control Units, Codecs and desktop software clients and other components as required. Design of Telepresence network infrastructure. Responsible for routing and Dial Plan of our Voice and Video environment. The Communication and Network Technical Analyst 4 will ensure others within the organization are trained on new technology. Required Qualifications
Experience with Designing, installing, configuring, and troubleshooting Audio/Video infrastructure (gatekeepers, gateways, multipoint control units, recording streaming servers, routers and switches).
Experience maintaining Cisco PCCE, CUCM and Cisco Unity applications and related hardware in a Health Care environment.
Experience maintaining Cisco (Unity) Voice Messaging and Auto Attendant system applications and related hardware in a Health Care environment.
Experience maintaining Cisco VoIP Gateways and related hardware in a Health Care environment.
Experience gathering customer requirements to provide technical recommendations and solutions to meet the Voice Messaging and ACD needs.
Experience maintaining an enterprise size VoIP technology architecture and design.
Experience maintaining large Private Branch Exchange (PBX) telephone systems related hardware.
Experience maintaining the integration between CUCM and Unity Voice mail system.
Experience maintaining a large network dial-plan, calling search spaces, and device pools configs related hardware in a large enterprise network.
Experience working with VoIP Automated Call Distribution (ACD) systems and application.
CCNA p, CCT and CCNP Certifications
Experience with desktop and server systems administration.
Experience engineering and maintaining a large Cisco Voice over Internet Protocol (VoIP) Unified Communications management system.
Experience engineering and maintaining a large NEC Fusion Private Branch Exchange (PBX) telephone systems.
Experience analyzing highly complex communication hardware and software systems and maintaining a real-time resource that impacts campus/medical center/ OP-wide network users.
Experience using Call Center recording systems problem-solving skills and techniques to resolve unique issues and problems.
Experience using problem-solving skills and techniques to resolve unique issues and problems
Experience gathering, organizing and analyze data in the completion of a variety of functional assignments.
Experience in communicating technical information to technical and non-technical personnel at various levels in the organization.
Experienced in interpreting manuals to configure hardware or identify the source of a problem and take corrective action.
Special Requirements Must be able to work extra hours (nights and weekends) and must be able to participate in a 24x7 on-call rotation. Valid California Driver's License. Must be able to lift up to 40lbs. Speak, hear, and see well enough to perform system configurations and telephone consulting. This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment. EEOThe University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
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UC Davis is the home of the Aggies — go-getters, change makers and problem solvers who make their mark at one of the top public universities in the United States. Since we first opened in 1908, we’ve been known for standout academics, sustainability and Aggie Pride as well as valuing the Northern California lifestyle. These themes are woven into our 100-plus-year history and our reputation for solving problems related to food, health, the environment and society.Our 5,300-acre campus is in the city of Davis, a vibrant college town of about 68,000 located in Yolo County. The state capital is 20 minutes away, and world-class destinations such as the San Francisco Bay Area, Lake Tahoe and the Napa Valley are within a two-hour drive.