About University at Albany: Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany's broad mission of excellence in undergraduate and graduate education, research and public service engages a diverse student body of more than 17,900 students in nine schools and colleges across three campuses.
Located in Albany, New York, New York State's capital, the University is convenient to Boston, New York City and the Adirondacks.
Job Description: The Administrative and Business Services Manager reports to the Director of Academic, Administrative, and Research Services in Information Technology Services (ITS). S/he directly supervises a large group of application developer/analysts and oversees multiple service teams that span the organization. The Manager is accountable for the delivery of IT services and solutions focused on the administrative and business needs of the University including student information systems, document imaging and management, faculty information systems, library systems, alumni and advancement, athletics, auxiliary systems, finance/HR/procurement systems, medical and health systems, and research administration systems. This customer-facing position will build departmental relationships, manage heavy customer demand, and apply ITS resources effectively and efficiently in alignment with University strategic goals. The successful candidate works under limited supervision in a team environment.
Supervise and manage staff assigned to the Administrative and Business Services group
Manage the delivery of ITS' administrative and business services (service requests, incidents, problems, and projects)
Manage projects in assigned service areas including PeopleSoft application upgrades and application maintenance
Assist the Director with developing, engaging, and facilitating campus advisory groups for project prioritization
Assist the Director with service strategy and design
Assist the Director with customer and stakeholder relationship management
Develop and document clear service management processes
Continually evaluate and implement self and staff development and training needs
Develop the annual budget and manage expenditures associated with the assigned services
Must be available to work outside normal business hours, including occasional evenings, weekends, or holidays, within reasonable professional obligation and expectation, to ensure delivery and continuous availability of ITS services
Requirements: Minimum Qualifications:
Bachelor's Degree from a college or university accredited by a U.S. Department of Education or internationally recognized accrediting organization
At least 5 years of professional experience in supporting or delivering IT applications
At least 2 years of IT supervisory experience
Experience as the technical lead or project manager for application deployment/upgrade projects
Excellent interpersonal skills and oral and written communications skills as evidenced in prior positions and demonstrated throughout the recruitment process
Proven ability to collect customer requirements, design and build solutions
Strong familiarity with business requirements collection, solution design, and solutions build processes
Applicants must clearly address in their cover letter their ability to work with a culturally diverse population
At least 2 years higher education work experience is highly preferred
At least 5 years of IT supervisory experience
Experience managing, supporting or delivering PeopleSoft Campus Solutions or comparable student information system
Prior work experience showing evidence of application, programming and systems analysis skills
Additional Information: Professional Rank and Salary Range: Assistant Director of Computing Services, SL-5
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link http://police.albany.edu/ASR.shtml
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THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER