Reporting to the Manager of Learning Technology Support, this position will be responsible for faculty support services required for the effective integration of technology for teaching and learning. This position will also be responsible for creating and maintaining knowledge resources and guides for the enterprise systems and services that make up the University’s eLearning ecosystem called Canopy. These enterprise systems and services include: Canvas (learning management system), Ally (accessibility tool), Echo360 (classroom capture), Turnitin (academic integrity), Kaltura (video repository), WebEx (web conferencing), Red Shelf (e-textbooks), and Cielo24 (captioning).
The position will work collaboratively with Enterprise Academic Technology (EAT), the IT@UC Service Desk, eLearning Application Team, Center for Excellence in Teaching and Learning (CET&L), and service owners in order to ensure that support and documentation needs are addressed. This will include identifying needs based on support data and trends, as well as coordinating with the with external groups to ensure that community needs are met.
The position will author and edit knowledge base articles and also identify, monitor, and report support themes.
Consult with and provide faculty with resources for using Canvas, personal response systems, video-conferencing, lecture capture, and other classroom computing technology in support of blended and online courses;
Write and/or edit knowledge base articles, reports, brochures, manuals, etc., for internal and external users in print and electronic form. Research topics in eLearning and consult internal partners to develop and verify information.
Provide information for communications in an organized, clear, and consistent and meet style standards. Determine the use of graphics that support written text.
Identify, evaluate, and define technical communication and training needs; Develop materials for target audiences.
Assist Enterprise Academic Technology in identifying best practices and developing work processes. Make communications recommendations and implement them.
Support Learning Technology Support by developing reports and presentations. May coordinate production and distribution of materials.
Keep abreast of current University, federal, state and local regulations and their impact on the unit’s operations. Modify existing documents and training materials to incorporate new information.
Serve as member on various committees and act as liaison to other University units, as well as external entities, to facilitate communication of technical and regulatory information.
Perform related duties based on departmental need
Bachelor’s degree – OR – equivalent combination of education and experience.
Experience must include demonstrated technology skills and ability such as Learning Management Systems (LMS) management, digital audio and video production, web programming, web layout, and cloud storage management.
The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.
As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / M / F / Veteran / Disabled.
SF:OMJ SF:RM SF:INS SF:INS
Internal Number: 40223-en_US
About University of Cincinnati
HISTORY IN BRIEF - The University of Cincinnati is a public urban serving research institution that was founded in 1819 and today is one of the country’s largest universities offering more than 350 academic programs to more than 44,000 students. UC has many top ranked programs in areas such as Music and Arts, Medical and Human-Services, Criminal Justice and more. Located in an urban setting, UC is close to the heart of Cincinnati and allows easy access for students to enjoy all that the city offers. UC is also the alma mater of many notables such as President William Howard Taft; Albert Sabin, developer of the oral polio vaccine; Astronaut Neil Armstrong and Mary Weinberg, 2008 Olympic gold medalist. UC is classified as a Research University (Very High Research Activity) by the Carnegie Commission and is ranked as one of America’s top 35 public research universities by the National Science Foundation. UC jumped 17 spots in the U.S. News & World Report rankings in the past two years alone. In addition to being named a “green university” by Princeton Review, UC has been named one of the world’s most beautiful campuses by Forbes and Delta Sky magazines. Learn more at www.uc.edu.MISSIO...N STATEMENT - The University of Cincinnati serves the people of Ohio, the nation, and the world as a premier, public, urban research university dedicated to undergraduate, graduate, and professional education, experience-based learning, and research. We are committed to excellence and diversity in our students, faculty, staff, and all of our activities. We provide an inclusive environment where innovation and freedom of intellectual inquiry flourish. Through scholarship, service, partnerships, and leadership, we create opportunity, develop educated and engaged citizens, enhance the economy and enrich our University, city, state and global community.