The Project Manager in Brownâ™s Office of University Communications (OUC) works at the center of the Universityâ™s central marketing, web, and design teams to spearhead the delivery of strategic communication and marketing projects. The Project Manager also partners directly with campus units on marketing communication efforts that sustain and build the Universityâ™s global reputation.
Reporting to the Director of Client Relations, the Project Manager assists with identifying client needs, developing project schedules, managing workflows, tracking tasks and project deliverables and generally stewarding projects through their lifecycles. The Project Manager leverages OUC project management processes, systems, and communication tools to facilitate this work.
The Project Manager possesses a comprehensive knowledge of Brown and communicates in a professional manner with University stakeholders, audiences and partners at all levels and across disciplines. The Project Manager is an enthusiastic problem-solver who understands web and digital, video, photography, social media and print projects.
Manages multi-channel projects to completion in collaboration with an integrated team of more than 40 marketing and communications professionals and delivers superior customer service to the clients of the Office of University Communications.
Schedules project-related meetings, drafts project proposals, change orders and invoices and develops cross-functional timelines.
Manages daily project tasks in Brownâ™s project management systems, including opening and closing projects and adjusting project schedules as needed.
Oversees the review and approval processes for multiple campus constituents with tact and diplomacy.
Communicates timelines and deliverables, manages feedback, gathers data and budget information, and resolves client issues, upholding the standard of excellence for client relations, responsiveness and communication, and best practices in project management.
Informs management of critical issues and assists in their resolution as required.
Works closely with cross-functional project teams to manage workflow and ensure projects are completed on time and within budget.
Manages project scope and proactively identifies dependencies and risks.
Provides excellent customer service to all clients, encouraging timely and accurate online content development.
Assists with managing multiple priority projects; develops individual project plans; presents regular status reports.
Regularly reports engagement metrics, where applicable.
Assists in the maintenance of multi-channel metrics dashboards that include email, social media, video, and web engagement.
Reports metrics, as appropriate, at project launch and completion and assists in the maintenance of quarterly and annual dashboards, to inform future strategy and planning.
Attends relevant meetings and keeps current on best practices and trends through professional development opportunities.
Participates in training opportunities for marketing, web and digital communication, print production, web accessibility, project management techniques, Google Analytics and SEO to stay current in a rapidly changing field.
Engages with industry peers to stay abreast of marketing and communications trends.
Bachelorâ™s degree and/or equivalent work experience required.
Two years in project management, client relations or digital communications role and/or equivalent work experience required.
Experience managing web and digital projects preferred.
Experience with project management software.
Experience working in a creative environment.
Strong verbal and written communication skills.
Positive, customer service-oriented team player.
Proven proficiency in managing multiple projects with competing deadlines in a fast-paced, high-volume environment.
Knowledge of web, digital and print marketing services and offerings.
Broad interest in and understanding of higher education issues.
Demonstrated ability to support a community of diverse perspectives and cultures in an inclusive environment.Â
The Project Manager plays a critical role in helping to integrate the workflows and processes of the entire staff within the Office of University Communications.
Background check: criminal and education verification
Recruiting Start Date:
Job Posting Title:
Project Manager, Office of Communications
Office of University Communications
Scheduled Weekly Hours:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
Brown University is committed to fostering a diverse and inclusive academic global community; as an EEO/AA employer, Brown considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.
Internal Number: REQ163669
About Brown University
Located in historic Providence, Rhode Island and founded in 1764, Brown University is the seventh-oldest college in the United States. Brown is an independent, coeducational Ivy League institution comprising undergraduate and graduate programs, plus the Alpert Medical School, School of Engineering, Executive Master of Healthcare Leadership and the IE Brown Executive MBA.