We are looking for a dynamic and energetic person with an appetite for new challenges to join our team as a Senior Application Support Analyst I. You will help in leading our application operations team in supporting university strategic systems through technical innovation and process improvements with a goal of achieving institutional goals, operational improvements, and positive interventions aimed at the success of our students. As a senior member of the team reporting to the Director of Application Architecture and Operations and a member of the IT Services core solution delivery division you will work directly with IT Services leadership, academic leaders, essential services owners and consumers across campus.
You'll help us pursue the best solutions for the University by:
Providing expert operational and technical support for strategic business and academic systems and their users.
Guiding the team in planning and building on successful operational outcomes through continuous improvement activities
Engaging as in ongoing mentor to your team as you support a broad range of high-level strategic services.
Working with other development and integration teams across the organization and university to assess and recommend enhancements to development methods, concepts, and techniques.
EO/AA Statement and Clery Act:
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of sex/gender (including sexual harassment, sexual violence, sexual misconduct, domestic violence, dating violence, or stalking), race, color, religion, national origin (ancestry), disability, age (40 years or older), sexual orientation, gender identity, pregnancy, status as a parent or foster parent, military status, or veteran status in its recruitment, selection, and employment practices. Requests for all reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at http://www.MiamiOH.edu/campus-safety/annual-report/index.html (http://www.miamioh.edu/campus-safety/annual-report/index.html), which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2225.
Bachelor's degree in Computer Science, Information Technology, or a related field earned by date of hire and six or more years of application support and IT related experience. Any equivalent combination of education and/or experience providing the knowledge/abilities listed above may be substituted. Experience in these knowledge/abilities may be earned concurrently.
We are looking for you to have advanced experience with:
Supporting enterprise class systems used in higher education environments, e.g. Banner, Canvas
Leading by example: strategies, practices, and tools for client problem resolution.
Automation deployments with industry standard tooling (Git, Puppet, Terraform, etc) with deep hands-on knowledge of Continuous Integration / Continuous Delivery principles.
Scale cloud-based service deployments using AWS
Project management, including estimating, scheduling, tracking and reporting
Benefits: Miami is committed to a culture of health and wellness on campus with several benefits, healthcare, and wellness programs. Health, dental, vision, life and long-term disability insurance, tuition fee waiver, paid sick and parental leave, paid vacation, supplemental retirement plans are part of our employee benefits package. As a member of Miami's team, you will have great opportunities to grow technically and professionally. Plus you can be part of the University’s academic culture and can teach one credit bearing course per semester.
Internal Number: 496331
About Miami University
“Miami University, a student-centered public university founded in 1809, has built its success through an unwavering commitment to liberal arts undergraduate education, with complementary quality graduate programs, and the active engagement of its students in both curricular and co-curricular life. With a student body of 16,000, Miami effectively combines a wide range of strong academic programs with faculty who love to teach and the personal attention ordinarily found only at much smaller institutions. Faculty and staff are highly valued for their contributions toward the Miami experience. Employees enjoy a competitive benefits package and stable work environment as they work to support the university’s educational mission. Miami’s main campus is located in Oxford, Ohio, 35 miles northwest of Cincinnati, with regional campuses located in Hamilton and Middletown, Ohio, and a center in Luxembourg. Known as one of the most beautiful campuses in the nation, Miami, the nation's tenth oldest public university, is recognized for its striking red brick Georgian-style architecture and tree-shaded lawns. Take a Virtual Tour from our website.”