This is a mid-level professional position in the technical field of Information and Communication Technology (ICT).
Individuals in this position are responsible for deploying and supporting Clay Electric related technology systems and solutions.
Work is performed under the direction of the Division Manager or Department Manager who reviews work performed based on the Essential Job Functions.
Essential Job Functions
(Note: These job functions are intended only as illustrations of the various types of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. All employees are expected to demonstrate cooperation in working with others, deal effectively with members and practice safety consciousness.)
Support Management. Provide consultation to management and stakeholders on current initiatives as well as potential impacts to other systems or initiatives. Contribute to the department’s efforts to proactively deploy the right technology-based solutions to maximize value to Clay Electric’s members and users.
Support Users. Provide support and training for users of computer network hardware and software. Respond to critical system down situations on a twenty-four (24) hour basis.
Communication. Ask questions and listen to users in order to find out the issue, explain the problems and solutions in a clear and understandable way. Look for and take opportunities to communicate with other employees on ways to take advantage of technology to increase productivity and member satisfaction.
Support Systems. Install and maintain hardware and software components related to operation of Clay Electric’s systems and networks. Identify, analyze and isolate problems. Maintain and repair technology or assist in obtaining maintenance and repair service. Perform as subject matter expert for the systems assigned.
Support Projects. Responsible for the deployment and support of minor technology projects and provide support for major technology projects.
Support Applications. Responsible for resolving end user application and basic system application issues. Perform as subject matter expert for the applications assigned.
Support Team. Strive to establish and maintain good communications and to provide technical support to other employees throughout the cooperative.
Analyst. Analyze existing work processes and systems and recommend improvements. Implement approved improvements utilizing project management methodology. This position requires the ability to initiate the introduction of work process improvements, new automated facilities, packages and tools to provide more efficient business operation for the Cooperative.
Minimum Training and Experience:
This position requires a two (2) year college degree from an accredited college or university and three (3) years of experience with an enterprise-class customer information system.
Related experience may be substituted for required education on a year for year basis.
This position requires completion of a Microsoft Technology Associate (MTA), Cisco Certified Entry Networking Technician (CCENT) or equivalent certification within 6 months of employment.
Individuals in this position must maintain a valid State of Florida driver's license.
Knowledge, Skills and Abilities:
Experience with Microsoft Productivity toolsets (Microsoft Office, O365, Skype, SharePoint, Teams and Visio) and Microsoft Database toolsets (Access, SQL Server)
Technical knowledge of major enterprise systems commonly used by large electric cooperatives.
Individual must demonstrate the ability to maintain multiple projects and priorities at one time and effectively finish projects in a timely manner.
Experience with Microsoft Windows Server operation systems deployment and support. Including hardening of systems, troubleshooting systems issues and recovery.
Experience with Microsoft Windows server services deployment and support. Including but not limited to; Active Directory, Group Policy, Internet Information Services (IIS), DHCP, DNS, Terminal Services, Hyper-V Clustering and File Services (DFS, FTP, etc.), Exchange, etc.
Experience with Microsoft Windows workstation operating systems deployment and support. Including hardening of systems, troubleshooting systems issues and recovery.
Experience with Linux server operating systems deployment and support. Including hardening of systems, troubleshooting systems issues and recovery.
Experience with Terminal Services, Virtual Desktop Infrastructure and Virtualization solutions. Including but not limited to Microsoft Hyper-V, Citrix XenApp, etc.
Experience with storage solutions commonly deployed in enterprise server environments. Including but not limited to Storage Area Network (SAN), Direct Attached Storage (DAS), Network Attached Storage (NAS), etc.
Experience with network deployment and support of enterprise class equipment. Including but not limited to routers, switches, firewalls, load balancers, etc.
Experience with database deployment and support. Including but not limited to Microsoft SQL Server, Oracle 12, PostgreSQL, MySQL, etc.
Experience with hardware and software firewall configuration and support.
Individuals should have the ability to give and receive communications with a wide range of employees at all levels. It requires a high degree of accuracy and precision.