We are looking for a dynamic and energetic person with an appetite for new challenges to join our team as a Senior Application Support Analyst I. You will help in leading our application operations team in supporting university strategic systems through technical innovation and process improvements with a goal of achieving institutional goals, operational improvements, and positive interventions aimed at the success of our students.
As a senior member of the team reporting to the Director of Application Architecture and Operations and a member of the IT Services core solution delivery division you will work directly with IT Services leadership, academic leaders, essential services owners and consumers across campus.
Miami is committed to a culture of health and wellness on campus with several benefits, healthcare, and wellness programs. Health, dental, vision, life and long-term disability insurance, tuition fee waiver, paid sick and parental leave, paid vacation, supplemental retirement plans are part of our employee benefits package. As a member of Miami's team, you will have great opportunities to grow technically and professionally.
Plus you can be part of the University’s academic culture and can teach one credit bearing course per semester.
Miami University, an EO/AA employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami does not permit, and takes action to prevent, harassment, discrimination and retaliation. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@MiamiOH.edu or 513-529-3560. Annual Security and Fire Safety Report may be found at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html. Criminal background check required. All campuses are smoke- and tobacco- free.
You'll help us pursue the best solutions for the University by:
Providing expert operational and technical support for strategic business and academic systems and their users.
Guiding the team in planning and building on successful operational outcomes through continuous improvement activities
Engaging as in ongoing mentor to your team as you support a broad range of high-level strategic services.
Working with other development and integration teams across the organization and university to assess and recommend enhancements to development methods, concepts, and techniques.
Bachelor's degree in Computer Science, Information Technology, or a related field earned by date of hire and six or more years of application support and IT related experience.
Any equivalent combination of education and/or experience providing the knowledge/abilities listed above may be substituted. Experience in these knowledge/abilities may be earned concurrently.
We are looking for you to have advanced experience with:
Supporting enterprise class systems used in higher education environments, e.g. Banner, Canvas
Leading by example: strategies, practices, and tools for client problem resolution.
Automation deployments with industry standard tooling (Git, Puppet, Terraform, etc) with deep hands-on knowledge of Continuous Integration / Continuous Delivery principles.
Scale cloud-based service deployments using AWS
Project management, including estimating, scheduling, tracking and reporting