To be considered, a cover letter and resume are required. The cover letter must be the leading page of your resume and should:
Specifically outline the reasons for your interest in the position and
Outline your particular skills and experience that directly relate to this position.
Starting salaries will vary depending upon the qualifications and experience of the selected candidate.
This position will be filled at the Intermediate level salary range of $57,700 - $75,000 as the primary goal. The requirements listed below reflect the Intermediate level expectation. Applicants with lesser experience are encouraged to apply and may be considered if the primary goal is not met. Lesser-experienced candidates will be reviewed at an Associate level salary range of $47,500 - $59,000.
Information and Technology Services (ITS) is looking for an ERP Business Systems Analyst Intermediate (BSA) to join the Identity and Access Management (IAM) team.
The BSA will be responsible for helping support, implement, and enhance dozens of critical IAM products and services used by hundreds of thousands of U-M students, faculty, staff, alumni, and other university affiliates. The BSA will work on large and complex IAM projects, and will also sometimes help with IAM production support activities. A few IAM projects in train include a change management effort related to a Duo/2FA rollout to all U-M students, a custom configuration and development effort to automate access management for a handful of enterprise applications, and a custom web application development effort to build a system used by U-M employees to create and manage guest UMICH accounts. The BSA selected for this position will have the opportunity to work on projects like these.
This position reports to the Product Manager for Identity and Access Management.
WHO WE ARE
ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and enabling university wide innovations by:
Elevating the customer experience by providing proactive, laser focused customer service
Providing appropriate IT security and privacy in an open university society, while enabling innovation
Supporting data-informed decision making
Delivering intuitive research computing solutions
Building a world-class, transformational network and reliable administrative systems
In addition, we value those that proactively solve challenges, work with a sense of urgency, and seek a collaborative and inclusive work environment.
ITS’s mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. To learn more, visit: https://its.umich.edu.
WHO YOU ARE
You are energized by working with a collaborative team and industry peers to support the university mission through innovative and appropriate use of technology. You seek understanding and to tackle projects and problems with your customers’ needs in mind. You anticipate problems and work proactively to preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives, roles, and identities.
You have at least 2 years of experience with the software development life cycle, including activities associated with requirement gathering and analysis, design, implementation or coding, testing, deployment, and maintenance.
You are skilled at building consensus between groups of people with diverse business interests.
You excel at working with non-technical customers to understand business needs, as well as working with technical staff, especially software developers, to design and implement solutions that best meet the needs of the business given the usual constraints.
As an IAM BSA, you will be responsible for discovering, synthesizing, and analyzing information from a variety of sources within our organization, including tools, processes, documentation, and stakeholders. You will be responsible for eliciting the actual needs of stakeholders — which frequently involves investigating and clarifying their expressed desires — in order to determine underlying issues and causes. You will play a critical role in aligning the designed and delivered solutions with the needs of stakeholders. You will specifically be responsible for performing these types of activities:
Collaborating with other BSAs, developers, UX professionals, customers, and other stakeholders to design and deliver technical solutions to business problems.
Analyzing and documenting enhancement requests.
Developing system specifications and business process flows.
Formulating and defining system scope and objectives, devising and/or updating procedures to solve complex business problems.
Being a liaison with vendors, technical development teams, and business partners to create use case scenarios for proposed solutions.
Documenting requirements associated with each new feature, break fix, and enhancement, ensuring that the technical lead and developers are fully aware of the requirements expected to be met through their technical design.
Document the test cases associated with each new feature, break fix, and enhancement in order to validate that business requirements have been met, and to prevent the introduction of issues into the service.
Execute testing cycles, document results, and create testing sign-off documentation.
Participate in the incident management rotation, which involves consulting with the ITS Service Center and/or working with the end user to resolve IAM-related issues.
Write and maintain knowledge documents for the most common IAM problems to ensure timely and accurate responses to customers.
Create reports that aid in the monitoring and analysis of overall system performance.
Conduct show-and-tell product demonstrations for customers.
Managing small projects.
Bachelor’s degree in a related field and/or equivalent combination of education, certification and experience.
At least 2 years of experience with the software development life cycle, including activities associated with requirement gathering and analysis, design, implementation or coding, testing, deployment, and maintenance.
Demonstrated ability to build consensus between groups of people with diverse business interests.
Demonstrated skills in business systems analysis, design, and system testing.
Demonstrated skills in gathering, translating, prioritizing, and documenting system requirements.
Demonstrated skills in data analysis and process modeling tools and techniques.
Demonstrated ability to communicate at all organizational levels.
Demonstrated skills in leading small project teams to meet stakeholder expectations.
Demonstrated skills in user experience design methods and techniques.
Demonstrated skills in creative problem-solving.
Demonstrated skills collaborating with customers, team members, support teams, external vendors, and technical organizations to solve business problems.
Demonstrated skills establishing and maintaining effective relationships with internal and external customers.
Demonstrated experience with identity and access management technologies and concepts, including user and system authentication/provisioning, authorization and access management.
Experience writing SQL commands for storing, retrieving, modifying, and deleting data in databases.
Experience with some of the on-demand cloud computing platforms and APIs offered by Amazon Web Services (AWS).
This position may work with and/or support systems that maintain or process sensitive institutional data as defined by university policy. Successful candidates must comply with federal, state and local law and/or university policies or agreements that require the university to implement specific privacy and security safeguards including, but not limited to: ITAR, EAR, HIPAA and FISMA. Responsible for protecting data and information from unauthorized release or from loss, alteration or unauthorized deletion; and, following applicable regulations and instructions regarding access to computerized files, release of data, etc. as stated in a computer access agreement.
Physical Demands/Work Environment
Normal amount of sitting, average mobility to move around an office environment; able to conduct normal amount of work at a computer; travel to various locations on and off campus. Punctual, regular, and consistent attendance is required. May require on-call availability and may require working during non-business hours and on weekends.
Diversity, Equity and Inclusion
The University of Michigan Information and Technology Services seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
The University of Michigan Benefits Office is committed to offering a high-quality benefits package to support faculty, staff and their families. Learn more about our 2:1 retirement matching, healthcare plans with nationwide coverage including prescription drug coverage, three dental plans, a vision plan, flexible spending account, well-being programs, long-term disability, automatic life insurance, general legal services, three early childhood centers, time away from work and work-life programs to promote balance. Learn more at https://hr.umich.edu/benefits-wellness
The University of Michigan is ranked the No. 3 public university in the 2020 U.S. News & World Report’s annual report of the nation’s best undergraduate colleges and universities.
The University of Michigan is ranked No. 6 on Kiplinger’s list of Best Values in Public Colleges, again making U-M one of the nation’s best values in higher education for in-state students. The ranking highlights colleges and universities that combine outstanding education with economic value.
For the third straight year, the University of Michigan maintained its position as the 15th top university in the world, according to the Times Higher Education World Reputation Rankings.
The University of Michigan maintained its ranking as the top U.S. public university in the QS World University Rankings for 2019-20 and ranked 21st among all institutions on the list, moving down one spot from last year in the ranking released Tuesday, 06/18/2019.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 181063
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.