This position supervises a team of skilled mechanics and building operators providing mechanical, electrical, HVAC, maintenance services to a designated area of the Harvard campus on a fee-for-service basis. Communicates with facilities managers/superintendents or other representatives (who manage the buildings) to determine requirements and develop response and maintenance operations strategies consistent with their requests. Manages all operations in accordance with customer expectations and departmental objectives to ensure a self-sustaining future.
Provides field level leadership within Facilities Maintenance Operations (FMO) while primarily assigned to lead and manage MEP project work to create and sustain high performance buildings in the Harvard University property portfolios.
Duties and Responsibilities:
1. Selects, develops, and supervises a multi-trade team of in-house tradespersons and outside contractors to repair, maintain, and operate a variety of complex building systems. Provides tradespersons with instruction on duties to be performed, establishes standards for quality of work performed, and inspects work to ensure compliance. Manages the attendance and work performance of each employee to meet the objectives of the unit and the department. Supervises diagnosis and troubleshooting of equipment and systems to optimize building performance and energy efficiency.
2. Maintains CMMS work order database, creates work orders and ensures accuracy of descriptions for work required, work performed and customer information. Performs daily review and distribution of open work orders in area of responsibility and takes required action to ensure timely completion of all work. Triggers preventive maintenance work orders to ensure timely alignment of staff, equipment, and materials required to perform work. Prepares work completion reports for customers.
3. Maintains regular contact with customers to ensure timely work completion, service quality and overall satisfaction. Meets regularly with faculty and department representatives to establish or clarify customer requirements and identify opportunities for new work. Conducts investigations and analyzes all service-related incidents; prepares customer and management reports and takes corrective actions.
4. Prepares detailed price proposals in response to customer requests for projects and preventive maintenance programs. Evaluates needs for contracted labor or specialty services, prepares detailed work specifications, issues contracts, and manages vendor to ensure full performance. Provides project management oversight as needed.
5. Provides professional advice and technical support to faculty and department representatives in the development of energy efficiency and plant maintenance initiatives (e.g. preventive maintenance programs, equipment changes, building operations, and environmental controls).
6. Oversees regulatory compliance with applicable environmental regulations and safety codes for all work performed in the unit. Manages established departmental worker safety program for all direct reports. Perform accident investigation and follow-up as required.
7. Develops and oversees specialized technical training curriculum and skill building programs for hourly maintenance staff, including Building Automation Control (BAC) Operator Training (using control simulator and other training aides).
8. Continually improves the quality of FMO services by motivating and empowering employees, implementing new technologies, and creating or revising procedures and processes to improve individual and team effectiveness. Monitors expenditures for labor, supplies and other costs to ensure best value to the customer and balances income and expenses to meet the break-even financial goals of FMO.
Emergency Status Designation: Critical Operations Personnel (required to provide on-site support during emergency situations as determined by management).
Salary Grade: 058
Union: 00 - Non Union, Exempt or Temporary
College background with degree in mechanical engineering or engineering technology preferred. Related technical or vocational training/experience will be considered in the absence of engineering degree. Minimum five to ten years' experience in supervising trades personnel (as a Supervisor or Working Foreman) in a Laboratory Environment with a complex building maintenance system, preferably in a unionized work environment. Experience with computer based mobile preventive maintenance systems is required. Must demonstrate evidence of effective leadership abilities and a willingness to serve as an active team member. Strong interpersonal and communication skills required.
Technology Skills Required: Demonstrated proficiency in desktop computing systems, including: Microsoft Office (word processing, spreadsheet and database applications). Familiarity with handheld computing, equipment diagnostics, bar-coding, and related technologies desired.
Special Requirements: Must be available to respond to emergencies on off-hours. Must have current CFC certification, universal classification.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 51052BR
About Harvard University Campus Services
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.