The NJSO is New Jersey's premier performing arts organization, with concert series in six venues around the state and robust education and community engagement programs. The Manager of Donor Relations and Travel plays a critical role within the New Jersey Symphony Orchestra’s (NJSO) Development Department (the “Department”). She/he oversees a comprehensive donor relations program aimed to engage, build key relationships with and recognize prospects, donors and Trustees at all levels. This includes, but is not limited to, management of donor travel opportunities—international, national, regional and local—and donor cultivation and stewardship events. She/he works toward meeting the strategic priorities and annual financial goals of the Department and the NJSO, and will work with staff, Trustees, donors, vendors, external travel professionals, and other third parties in undertaking her/his responsibilities.
The position requires high-level strategic thinking and planning, and significant experience with the hands-on detail and organizational work associated with successfully overseeing a diverse range of donor trips and events. The successful applicant will be driven, focused, have excellent interpersonal skills, and will be able to manage and implement several diverse activities at the same time. The successful applicant will also be able to work extremely closely and completely successfully with the NJSO’s Manager of Special Events who oversees galas and other major fundraising events. The position has both planning and hands-on, detail-oriented responsibilities to it. It reports to the Vice President of Development with dotted line reporting to the Director of Individual Giving.
Manage the donor cultivation and stewardship program to engage patrons through consistent and meaningful contact. This requires the ability to think strategically about donor potential, engagement and advancement.
Design and manage opportunities to support donor retention and acquire new donors.
Oversee a donor benefits program that includes the planning and production of concert receptions, backstage tours, open rehearsals, recognition events, cultivation receptions, program site visits and donor-focused communication pieces.
Manage all timelines, logistical planning and on-site aspects of donor events.
Work with appropriate Department colleagues to generate guest lists, send invitations and track replies.
Select vendors, negotiate contracts and manage vendor relationships.
Develop processes that support good stewardship as a strategy for advancing relationships and to support the work of Gift Officers.
Formulate event follow-up strategies for groups or individual event participants and hosts.
Serve as a point of contact for donors.
Plan, manage and implement customized, high-end donor travel opportunities including (but not limited to) ensuring all aspects of trips are designed so as to support fundraising priorities.
Oversee all logistical aspects of donor trips in a timely, cost-effective and efficient manner, including being able to handle international travel, developing itineraries, selecting and working with trip operators and vendors, negotiating contracts, and identifying and securing lodging, dining, ground transportation and activities.
Work with donors to identify travel needs and interests, and ensure the NJSO travel program meets the identified needs of existing and potential donors.
Ensure timely marketing for upcoming NJSO donor trips, including outreach to previous trip attendees, people who have expressed interest in NJSO donor trips, and the extended NJSO community.
Serve as the primary point of contact for the travel program for vendors and participants.
For many trips, be available to serve as a member of the on-site staff team or the sole staff member accompanying the trip, and be responsible for all in-travel logistics.
Bachelor’s degree and a minimum of three years of experience or equivalent combination of education/training and experience.
Extensive experience in event planning;
Experience in travel planning, international experience is a plus;
Well-organized with outstanding project management skills and special attention to detail;
Able to multi-task several projects at once and establish priorities among competing interests;
Able to exercise independent judgement to identify and solve problems.
Excellent writing, editing and verbal communication skills;
Proven track record of excellent customer service;
Multi-lingual skills and multi-cultural or cross-cultural experience appreciated;
Able to work effectively and maintain composure under pressure;
Punctual in all respects, and able to deliver work in a timely manner;
Working knowledge of Microsoft Office suite with proficiency in Excel and Word.
Experience working with a donor database like Raiser’s Edge to generate lists and update records is a plus.
Good sense of humor essential!
Must be able to physically work in our Newark, NJ, office.
Must be authorized to work in the US without sponsorship.
Must be able to work evenings, weekends and some holidays; and provide own transportation to multiple NJSO performance venues.
Hours: Full time. Expectation is to work business hours, Monday through Friday. Additional evenings and weekends are required, specifically for working concerts and events in multiple locations throughout northern and central New Jersey and trips.
The New Jersey Symphony Orchestra is an equal opportunity employer that welcomes and values diversity, inclusion and equity in all forms.
Additional Salary Information: The NJSO offers a competitive salary and benefits package but does not offer re-location expenses.
About New Jersey Symphony Orchestra
Named “a vital, artistically significant musical organization” by The Wall Street Journal, the New Jersey Symphony Orchestra embodies that vitality through its statewide presence and critically acclaimed performances, education partnerships and unparalleled access to music and the Orchestra’s superb musicians.
Music Director Xian Zhang—a “dynamic podium presence” The New York Times has praised for her “technical abilities, musicianship and maturity”—continues her acclaimed leadership of the NJSO. The Orchestra presents classical, pops and family programs, as well as outdoor summer concerts and special events. Embracing its legacy as a statewide orchestra, the NJSO is the resident orchestra of the New Jersey Performing Arts Center in Newark and regularly performs at State Theatre New Jersey in New Brunswick, Count Basie Center for the Arts in Red Bank, Richardson Auditorium in Princeton, Mayo Performing Arts Center in Morristown and bergenPAC in Englewood. Partnerships with New Jersey arts organizations, universities and civic organizations remain a key element of the Orchestra’s statewide identity.
In addition to its lauded artistic programming, the NJSO presents a suite of e...ducation and community engagement programs that promote meaningful, lifelong engagement with live music. Programs include school-time Concerts for Young People; NJSO Youth Orchestras family of student ensembles, led by José Luis Domínguez; and El Sistema-inspired NJSO CHAMPS (Character, Achievement and Music Project). NJSO musicians annually perform original chamber music programs at community events in a variety of settings statewide through the NJSO Community Partners program.
The New Jersey Symphony Orchestra’s programs are made possible in part by the New Jersey State Council on the Arts, along with many other foundations, corporations and individual donors.