01-Nov-2019 Learner Engagement Manager Harvard Kennedy School 50814BR
Job Summary Harvard Kennedy School is looking for a creative, solutions-oriented team player to fill the role of Learner Engagement Manager. Reporting to the Senior Director of Educational Technology / Director of Public Leadership Credential (PLC), the successful candidate will be part of a strategic project team in the Academic Deans' office to develop and deliver a series of online courses for mid-career professionals. This position is a fully benefits-eligible term appointment for one year from the date of hire.
Job Code 383657 IT Project Plan/Management
Develop learner engagement strategy and execute tactics in support of that strategy
Contribute to continuous improvement of courses by analyzing learning data and learner feedback and by designing and leading focus groups with learners
Design and facilitate online community to foster learner engagement / retention across courses
Extract data from Salesforce for forecasting and reporting
Draft policies related to learner experience
Frame requirements for learner life-cycle technologies
Other duties as required
Additional Information This position is fully benefits eligible term appointment for one year from date of hire.
We regret that the Harvard Kennedy School does not provide Visa Sponsorship. Harvard University requires pre-employment references and background checks. Harvard University is committed to supporting a healthy, sustainable learning and working environment.
Job Function Information Technology
Sub Unit ------------
Location USA - MA - Cambridge
Department Academic Deans' Office
Time Status Full-time
Union 00 - Non Union, Exempt or Temporary
Salary Grade 057
Pre-Employment Screening Education, Identity
EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
Minimum of three years related professional experience
Experience extracting data from Salesforce (or similar CRM), data analysis, data visualization tools (e.g. Tableau), LMS (ideally Canvas), Zoom
Agile / entrepreneurial mindset, team-oriented, comfortable working in a start-up environment
Experience working in a college / university setting, ideally in enrollment services, student services, online programming, non-traditional learning environments, with international constituents
Experience as an online learner is a plus
Strong organizational, written and verbal communication, and project management skills