The Global Program Manager position is responsible for the leadership and delivery of major services programs for large, corporate, and/or global accounts within the Networks, Security and Safety business suite of offerings. This position requires self-initiative, ownership, excellent listening skills, commercial sensitivity, responsiveness, collaboration, technical engineering expertise, time management and business acumen. This position will be responsible for managing multifunction and multi-vendor efforts to plan, sell, implement, and support service solutions to address customers' complex business issues. Manage the integration and/or development and execution of deliverables directly to the customer and in support of major enterprise-wide projects and annual support agreements that often exceeds $5M in revenue. Global collaboration and project/support coordination will be needed as required.
This position requires the person to possess and demonstrate a diverse set of commercial and technical project management skills coupled with ability to think "big picture" which encompasses not only RA products and systems and their relationship to each other, but how those RA products and systems are incorporated with the overall application. The Global Program Manager has demonstrated leadership qualities of project engineering, planning, tracking and organizing to successfully take ownership and be the single point of contact for the customer in managing solutions and support engagements throughout the lifecycle of the engagement.
The person in this position must also document and inform Rockwell Automation sales, delivery, and product leadership personnel of solutions to commonly experienced problems, workarounds, practices that create problems, product functionality, etc. to improve overall customer satisfaction and acceptance of Rockwell Automation solutions and services.
Oversee all project/program activities - commercially and technically
Manage support deliverables for assigned premium level project and support contracts
Generate proposals to customers
Drive resolution for all open issues
Act as primary contact to customer and sales engineer for service to customer
Ensure customer ROI expectations are met or exceeded
Provide detailed reporting and ROI analysis to customer, sales and management
Be able to recognize potential problems with existing equipment/processes and develop solutions with the ability to adapt to various engineering designs, applications, and process criteria to create more efficiencies for self and peers.
EOE, M/F/Disable, Vet #LI-MW2
Internal Number: 2665727
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.