Instructional Technology Support Specialist Academic Affairs 
JOB #: 1909225
Full time; Career  Starting Salary Range: $23.95 - $33.53/hourly. Salary commensurate with qualifications and experience. Initial Review Date: 12-04-2019
UCSC strives to embrace diversity in all its forms; it strives to be an inclusive community that fosters an open, enlightened & productive environment.
Responsible for the technical aspects of the delivery of UC Santa Cruz's online, blended, and technology-enhanced courses. Provides direct support to faculty, staff and students for instructional technology including, but not limited to, learning management systems such as Canvas, online proctoring, video-conferencing, video and audio streaming services, file sharing, and collaboration tools.
This position routinely engages in the following tasks in support of online, blended, and technology-enhanced courses: Troubleshoots issues with technology, both hardware and software, for instructors, students, and staff; tests and maintains technology systems necessary to the delivery of online, hybrid, and technology-enhanced courses; works with vendors as necessary to address user issues with current systems and to find solutions for online instruction use cases; assists in effective implementation of instructional technology tools and integration of third-party tools into Canvas via LTI; evaluates, recommends and implements new instructional technologies; and, assists with developing, maintaining, and updating training materials and resources in various delivery modalities.
UCSC Online Education partners with instructors to produce academically rigorous, creative, and transformative courses and programs. With expertise in digital instruction, we draw on the talents of the outstanding UCSC faculty to intentionally design courses that engage and inspire students to learn. These courses rely on instructional technologies of varying levels of sophistication, for which staff support enriches the faculty and student experience.
The Faculty Instructional Technology Center (FITC) is responsible for the design, delivery, implementation, and support of instructional technology services used by faculty and students in support of UCSC's teaching and learning mission. The FITC helps instructors discover, master, and apply technologies that achieve their instructional goals.
Support for this position is shared by two divisions: Academic Affairs (the home division of Online Education), and Information Technology Serices (the home division for the Faculty Instructional Technology Center). The division of Academic Affairs, led by the Vice Provost, has broad responsibilities for online education, academic planning, accreditation, faculty diversity, academic personnel, and strategic academic planning. The Division of ITS, led by the Vice Chancellor, provides broad support for technology across campus with the purpose to use information, technology, operational excellence and innovation to maximize UCSC's global impact.
The University of California is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
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