Work in collaboration with ECD Program Managers as the primary operations contact for instructors and students for all Open Enrollment classes.
Serve as primary contact person for instructors, providing information regarding program policies and activities.
Serve as liaison with HR to onboard new instructors.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Request and maintain instructor supply lists, pictures and bios for class website.
Manage preparation and distribution of all materials/handouts for classes.
Submit quarterly textbook orders to Clark bookstore.
Process petty cash reimbursements and monitor expenses for classes.
Track class counts to help determine if classes run or cancel and contact instructors and students with any class changes or class cancellations.
Administer online class surveys utilizing survey software.
Advise instructors regarding smart room training.
Establish and maintain instructor and course records and files.
Compose and edit correspondence and printed materials for accuracy, appearance, and style.
Support Pearson Vue testing center, checking in/out candidates and proctoring tests.
Track and complete internal support requests utilizing Trello project management software.
Perform word processing tasks such as merging and sorting and use spreadsheet and data base software to develop and maintain records.
Perform other duties as required.
Education: high school graduation or equivalent.
Experience: two years of full-time data entry and database support experience OR equivalent education/experience
Customer Service: two years of customer service support working with internal and external customers.
Writing and Editing: two years of experience documenting/editing written policies and procedures to support business processes
Experience working with adult learning programs AND/OR experience working in a business environment AND/OR an understanding of basic business concepts.
Experience proofreading copy for printed catalogs a plus.
Computer Skills: proficiency with Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint, knowledge of Campus CE and PeopleSoft a plus.
Communication Skills: excellent interpersonal and writing skills to effectively communicate with diverse groups and individuals.
Organizational Skills: effectively coordinate meetings, workshops, and events to ensure smooth and efficient operation of work.
Ability to Work Collaboratively: proven track record of working as a valued and collaborative member of the team.
Ability to: manage details in program execution.
Internal Number: 2630280
About Clark College
Clark College inspires learners to excel, transforms lives, and strengthens our increasingly diverse community. Clark College, in service to the community, guides individuals to achieve their educational and professional goals.