The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions that enable OHSU to effectively manage information to accomplish its missions.
This position serves as a member of the Healthcare Scheduling Applications Team (HSAT) in ITG, which is responsible to support the systems and operations of ambulatory practices, professional service and hospital departments. Workflows supported by HSAT include: patient appointment scheduling, space and resource utilization, and referrals. The department supports its customers in workflows that start when the patient initially calls to obtain services, through the time that the patient is seen in clinic.
This position, as a Cadence Workflow Analyst, will: 1) Understand, develop, document, validate and train Cadence workflows; 2) Assume project management responsibilities for small projects or sub-projects as assigned; 3) Create content and tools for users or groups of users as needed; 4) Provide clear, professional communication with Epic users, Epic team members and OHSU Leadership.
The incumbent has extensive knowledge of Ambulatory Practice or Professional Service Department front office operations and is able to independently diagram workflows and make processes more efficient. They are knowledgeable about the Epic system and can provide expert knowledge on how to create the most efficient process in Epic. The incumbent is able to provide end user support and provide backup to the Ambulatory training team as needed for cross-coverage. As new optimizations are implemented, develop and deliver training and support for users in coordination with existing OHSU Policies and Procedures.
Master's degree in a related field and two years work related experience in clinical or operational healthcare environments; OR
Bachelors degree in a related field and four years of work related experience in clinical or operational healthcare environments; OR
Associates degree in a related field and five years work related experience in clinical or operational healthcare environments; OR
Six years work related experience in the information technology filed or a combination of clinical or operational healthcare environments; OR
Equivalent combination of education and experience where one year of experience will be substituted for an Associates degree and two years of experience will be substituted for a Bachelors degree.
At least one year working knowledge of Ambulatory front end operations and use of Epic Cadence in a performance improvement setting.
Job Related Knowledge, Skills and Abilities:
Demonstrated ability to independently prioritize projects.
Previous experience in a large organization working with integrated systems.
Masters Degree in a related field.
Possesses strong presentation skills or public speaking experience to communicate information and ideas clearly, verbally and in writing.
Experience leading change management or operations improvement initiatives in a health care system.
Epic Cadence Certification (including current version). Please note that certification must be achieved by the end of the incumbents probationary period.
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or firstname.lastname@example.org.
As the state's only health and research university, OHSU brings together patient care, research, education of the next generation of health care providers and scientists and community service to improve the health and well-being of all Oregonians.The university is a conduit for learning for more than 2,800 students, providing training to interns, residents and fellows in postgraduate medical and research. It is the only place in Oregon that grants doctoral degrees in medicine, dentistry and nursing. OHSU cares for more than 251,000 patients each year from around the region and takes a leadership role in contributing to solutions involving the health of the state and the nation, such as health care access and transparency, ethics and workforce shortage. Beyond providing critical health care services, quality education and cutting-edge research, OHSU also is a key economic and social force in the Northwest. With an annual operating budget of $2.06 billion and more than 14,000 employees, OHSU is Portland?s largest employer. Its size contributes to its ability to provide... many services and community support activities not found anywhere else in Oregon. For more information visit http://www.ohsu.edu/xd/about/index.cfm