Management Analyst 2

The Management Analyst 2 provides support for performance improvement efforts across Campus Services. This includes providing project management, process improvement, facilitation, training, administrative duties, research and systems monitoring, and budget analysis. With the creation of analytical output (e.g., value stream maps, Excel, Access), the Management Analyst 2 will make recommendations for and assist in the implementation of new techniques or procedures regarding operations and controls.

The Management Analyst 2 provides analysis support to improve key performance metrics. Examples include improving turn-around-time for shipping; improving inventory turns; decreasing hours to receive and deliver supplies; reducing supply credits/returns; improving order fill rate percentage; decreasing trips from distribution and decreasing physical handling of supplies; and additional analysis of distribution metrics and KPIs as required.

The Management Analyst 2 is responsible for the use of standard project management tools (e.g., Charters, Project Plans, Agendas, etc.), LEAN process improvement methodologies (e.g., value stream mapping, leading kaizen events, etc.), Change Management implementation, and planning and conducting projects, which may cross program or organizational lines. This position may function as a coordinator and guide the work of several employees involved in special improvement efforts. This position is responsible for contributing to excellent customer service and an overall service excellence philosophy.

1. Project Management: Consults with leadership to initiate improvement projects, identify priorities, define scope, purpose, objectives, time frames, and resource requirements; utilizes techniques for fact finding and types of information required; conducts on-site interviews with inter-intradepartmental personnel to observe and discuss operations; forecasts OHSU financial requirements and manages the project providing guidance to other team members in improvement project development and implementation. Creates and maintains project Charters, Microsoft Office Project Plans, Status Update Reports, and Risk/Issue Registers. Communicates regularly with project teams and Stakeholder Steering Committees.

2. Process Improvement/ Facilitation/Training: Identifies improvement projects and makes recommendations for reducing wastes and improving efficiencies. Provides hands on meeting facilitation and training to management and staff regarding improvement of processes; documents process maps and value stream maps; and conducts follow-up appraisal of initial results.Implements improvement projects.Provides coaching using LEAN and Change Management methodologies.

3. Administrative Duties: Prepares for meetings, schedules calendar invites, creates Agendas, and meeting Minutes. Compiles data from improvement teams and management teams for analysis and distribution of findings. Responds to items not requiring supervisory review or resolution; utilizes Microsoft Office, Oracle, or other software to ensure correct information; keeps logs and statistics related to projects, programs or operations; assists with gathering data for metrics and operational related activities, creates and maintains routine spreadsheets, projections, monitors expenditures and compiles and generates status reports and reports deviations to supervisor; explains and clarifies processes and methods to customers.

4. Issues Research/System Monitoring: Research, track or monitor performance data to determine quality of current services, operational systems and benefits of alternative systems. Provides analysis support to improve metrics and KPIs. Evaluates new and existing programs for effectiveness, efficiency, and conformity to established guidelines.

5. Budget Analysis and Monitoring: Analyzes related budgets and calculates return on investment for assigned improvement projects; monitors program expenditures for adherence to budgeted allocations; analyzes significant deviations and provides reporting to management for action; analyses to assist management in budget administration and compliance.

Education:

A Bachelor's degree in Business Administration, Public Administration, Industrial Engineering, Industrial Psychology or a closely-related field; OR

Four or more years of technical or staff level experience assisting in planning and carrying out various management improvement or program operations studies in at least on of the areas a) through h) listed below

Experience:

Two years of experience performing management improvement studies in areas such as:

a) organizational analysis; b) systems and procedures analysis (manual or ADP); c) records management analysis; d) space utilization studies; e) work measurement or work simplification studies; f) cost benefit analysis; g) budget analysis; h) other related efficiency research or program operations review studies

Job Related Knowledge, Skills and Abilities (Competencies):

Knowledge of LEAN process improvement tools and must be able to teach tools and techniques within Campus Services; Working knowledge of Project Management Body of Knowledge (PMBOK) and project management tools; Working knowledge of change management methodologies and techniques; Familiarity with Oracle.

1. Advanced proficiency with the Microsoft Office suite of products including: Project, Excel, Word, Outlook,Visio and Powerpoint.

2. Must have excellent communication, analytical and organizational skills: both written and verbal.

3. Ability to use tact and diplomacy to maintain effective working relationships.

4. Ability to work independently and as part of a team. Be able to balance multiple projects and responsibilities effectively.

5. Must possess energy and drive to coordinate multiple projects simultaneously.

6. Must be collaborative in resolving problems and have a customer-focused attitude.

Compliance:

OHSU Code of conduct, Respect in the workplace, and applicable policies, procedures and agreements related to position, department or OHSU as a whole

LEAN process improvement certification and Project Management Professional (PMP) certification are preferred.

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