At CBRE Host, we're building a leading customer experience and data-driven technology company. We measure our success by delighting our customers with great digital experiences and the advocacy they provide.
Guided by our core values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective, teamwork and respect for each other drive superior results. We are on a constant quest to elevate each other to do the right thing for our customers to achieve their goals.
PRODUCTION SUPPORT MANAGER:
We are looking for an experienced Production Support Manager with operational and/or engineering background with a passion for providing superior system availability and customer experience. We are looking for candidates who can drive reliability and performance across massive scale by mastering the full depth of the stack. As an IT Manager, you will have the opportunity to tackle complex problems of scale which are unique to tech companies while using your expertise in delivery and support of critical services.
He/she must have the ability to attract and recruit the industry's best talent, and simultaneously have the technical chops to ensure that we build and support compelling, customer oriented experiences in an iterative methodology. Success in the role requires an innovative mind, a proven track record of supporting new consumer-facing software products, rigorous analytical skills, and a passion for creating market-leading software for millions of customers.
Increase operational efficiencies to pro-actively reduce and mitigate production incidents Provide Call Leadership to mitigate critical incidents
Lead a team of experienced support engineers to meet or exceed expectations on incident SLA's
Ability to understand full technology stack of systems in assigned domain
Lead high performing support engineers to provide a 24x7 support for systems with an ever-watchful eye on their availability, latency, performance, and capacity
Collaborating with other tech leads and support teams to ensure integrated end-to-end availability, reliability, and performance
Define support strategies for systems in the Cloud (Azure)
Influencing resiliency and scalability in production environments in Azure and other cloud platforms
Identify and drive resolution on monitoring and alerting gaps
Lead a team to design, write and deliver technical and process automation to improve the availability, scalability, latency, and efficiency of CBRE Host services
Solve problems relating to critical services and build automation to prevent problem recurrence; with the goal of automating response to all non-exceptional service conditions
Engage in service capacity planning and demand forecasting, software performance analysis and system tuning
Identify and remediate risk to critical and non-critical system KPI's
Familiarity with application architectures and networking
Familiarity with automation of routine maintenance tasks and common issues
Understanding of Unix/Linux systems from kernel to shell and beyond, taking in system libraries, file systems, and client-server protocols along the way
Networking: knowledge and understanding of network theory, such as different protocols (TCP/IP, UDP, ICMP, etc), MAC addresses, IP packets, DNS, OSI layers, and load balancing
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's Degree or equivalent amount of years of experience
At least 5 years of experience with production support teams
At least 1 year of experience with Azure cloud services configuration and administration
At least 1 year of experience in designing, implementing and managing end-to-end systems architectures
At least 1 year of experience in batch engineering and data file management
At least 1 year of experience with Data Engineering concepts
At least 1 year of experience with application system monitoring and alerting methodologies
Master's Degree 3+ years of experience in Azure 2+ years of experience managing IT teams
Cloud and Programming Language Certifications (preferred)
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements budgetary policies and procedures. Approves and oversees department budget.
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
Internal Number: 19036892
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.