| Care Logistics works with our hospital partners to implement breakthrough approaches to care coordination and throughput efficiency combined with innovative human logistics software. The result: efficient, reliable and predictable operations that dramatically improve productivity, quality, and experience, while creating capacity for growth. Our team operates with a single, purposeful goal: Customer First, Dramatic Results https://www.carelogistics.com This position is responsible for supporting the customer acquisition process, leading the client fulfillment process, and providing product management support We are looking for a nursing leader with case management and process improvement experience. Location: Home office, up to 80% travel, no relocation required The Executive Advisor assists with the development of the care coordination model, training and executing daily status rounds, development of their weekly operational performance rhythm, and successfully assisting the organizational alignment process. This position also works with the clients on continued success through On Path reviews. The EA will also provide business process knowledge support to the rest of the organization, serving as a subject matter expert for product management. ESSENTIAL FUNCTIONS AND BASIC DUTIES - Client Acquisition
- Provides support to the Enterprise Vice Presidents in the client acquisition process from the due diligence through solution validation stage by providing solution presentations, demo and site visit support
- Operational Discovery Audits
- Two-day operational analysis of prospective hospital client operations to:
- Identify throughput challenges and opportunities for improvement
- Develop internal Care Logistic champions within the prospective client’s hospital
- Establish and foster working client relationships
- Collaborates with Enterprise Vice President to synthesize findings from operational discovery audit
- Develops report and PowerPoint presentation of findings from operational discovery audit
- Presents findings of operational analysis to prospective client executives
- Contributes to market development content materials such as white papers, blogs, competitive analyses, and thought leadership articles
- Reviews discovery findings with client fulfillment team
- Presents overview of current state to future state process and solution during Executive Sessions
- Business Process Redesign
- In collaboration with Transformation Engineer, guides client’s current state interview processes related to patient throughput
- In collaboration with Transformation Engineer, develops client’s future state processes, taking into consideration best practices, client’s current state operational needs, and Care Logistics technology capabilities
- Facilitates the client organizational alignment process related to the deployment of the care coordination model and development of the weekly operational performance rhythms
- Collaborates with solution delivery team, especially the Project Manager, to ensure realization of client goals and estimated ROI
- May participate in client testing and training for client development projects if necessary, as requested by Project Manager
- Supports application go-live with on-site presence for up to seven consecutive days
- On-Path Reviews, Process Improvement Consulting, and Follow-up Analyses:
- Conducts on-path gap assessments every six months with existing clients, identifying opportunities to improve human and technical system performance
- Assists clients with ROI measurement determinations
- Advises clients regarding performance improvement infrastructure and staff training
- Advises clients regarding business and clinical process redesign opportunities
- Completes ROI analyses and case studies post-implementation
- Business process knowledge and product management support:
- Supports product management team and other Care Logistics departments by serving as subject matter experts in hospital operations
- Conducts market research and identifying trends
- Identifies of market problems that potential clients are motivated to solve
- Participates in development of market research documents, product requirement documents, and the iterative design process with product management and development
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