PLEASE NOTE: THIS POSITION IS A FIXED TERM ROLE WITH AN END DATE OF MAY 15, 2020.
Disability Services and Programs (DSP) is the unit on campus responsible for ensuring equal access to the University setting for students with disabilities. This is done through DSP team members assessing and approving appropriate and reasonable accommodations and services. DSP serves undergraduate, graduate and professional students, both on campus and on-line.Â Reporting directly to the Assistant Director of Accommodated Testing Services, the Testing Services Assistant serves as the first point of contact on behalf of the DSP Testing Center and provides direct support to students, faculty and staff.
The Testing Services Assistant will be fully engaged in carrying-out the day-to-day operations and quality assurance for the Center, including direct involvement in monitoring academic integrity standards. This individual may indirectly oversee student staff and non-student testing aids, and may at times serve as a reader or scribe for students approved for such accommodations.
Given the unique needs of the populations DSP serves, the individual in this role should be able to communicate effectively across a wide range of populations (e.g. faculty, academic department contacts, students, University and Division staff, as well as the DSP staff), recognize and provide basic assistance to students in distress, exhibit solid judgment in raising issues to professional staff and leadership, maintain professionalism in the face of challenging communications, maintain accuracy and productivity in high demand workload and fast paced times, and assist with emergency response as needed.
Given the time-sensitive work, multiple concurrent processes, and varying levels of intensity in the Center, the individual in this role should be able to manage and shift between multiple competing priorities, work independently, collaborate effectively, and demonstrate flexibility to meet the needs of the Center on a day-to-day basis. The individual in this role should have highly effective skills in the areas of communication, organization, attention to detail, adaptability, productivity, ability to âthink on your feet,â project management, prioritization, and problem-resolution.
Disability Services & Programs is a highly collaborative team, with a culture of high achievement, supportiveness, and inclusivity.Â It is important that the Testing Assistant have the willingness to help out with a variety of duties as needed, and the desire to contribute positively to the team dynamic.
Provide informational support to students, faculty and campus contacts by serving as the front line contact regarding accommodated testing processes, basic database questions, and general guidance on policies and procedures within the Center, and DSP in general.Â
Interact with confidential information, understand legal and ethical compliance issues within the Center, possess and use discretion and good professional judgment; demonstrate ability to provide excellent customer service while also maintaining a commitment to policies and practices of the department and University.
Update and maintain student file information in department database (AIM). Protect privacy of student information (according to FERPA guidelines)
Efficiently and accurately respond to inquiries (phone, email and in-person) based on policies and practices of the Testing Center/DSP. Screen and forward calls/messages and emails to appropriate staff. Make referrals to other campus offices as appropriate. Help manage general Testing Center email account.
Participate in student check-in/check-out for testing at the Center; participate in test preparation.
Maintain clean and orderly reception and testing spaces. Maintain office equipment, supplies, and security measures. Routine clerical tasks and assist Assistant Director as needed.
In addition to the description above, the successful candidate will demonstrate:
Adeptness with basic office software (Microsoft Office Suite), email (Outlook), and internet.Â
Comfort and ability to learn department database (AIM) to access student records and make confidential case notes if/as needed.
Conduct basic math calculations related to start and end times for tests (with our without reasonable accommodations).
Ability to scribe legibly for students if needed, and ability to articulate clearly when serving as a reader for students, if needed (with or without reasonable accommodations).
Ability to manage competing priorities, as well as âebbs and flowsâ in traffic.
Bachelorâs degree in relevant field preferred.
Experience working in higher education, preferably student affairs or similar function.
Experience working with students with disabilities, preferably in higher education.
Experience working in a testing center in a college setting.
Minimum Education: - Bachelor's degree- Combined experience/education as substitute for minimum educationMinimum Experience:- 1 year- Combined education/experience as substitute for minimum experienceMinimum Field of Expertise: - Student personnel administration
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