Elgin Community College Elgin, IL Student Accounts Technical Specialist
Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college's mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie.
The Student Accounts Technical Specialist is responsible for managing and testing the student records systems, databases and interfaces necessary to manage the College's receivables.
1. Implement and serve as a technical resource for Illinois Local Debt Recovery Program. Load and maintain debt records within the LDR system. 2. Assist with the creation of an internal collections process to bring collections in-house. 3. Schedule the daily drop for non-payment process. 4. Create payment plans in the TouchNet system each term. 5. Serve as the point of contact to troubleshoot issues surrounding the DNP process. 6. Run weekly financial aid transmittal including GL updates. 7. Create a save list for the weekly check run to identify students who may will receive a refund, but may owe a balance. 8. Serve as the first point of contact for system issues. Troubleshoot and resolve if possible; otherwise refer to Business and Financial Information Systems Specialist. 9. Serve as the 2nd backup to the Student Accounts Coordinator for the weekly check run. 10. Serve as the 3rd backup for the Student Account Assistant IV. 11. Serve as the backup for the Bursar to access PayPal. 12. Identify and recommend additional ways we can leverage technology to communicate financial policies to students. 13. Working closely with the Bursar and SA Coordinator, create departmental emails through communications management. 14. Update system related procedures within Student Accounts Policies and Procedures Manual. Orient Student Accounts staff on system changes. 15. Working closely with the Bursar, process the 1098T reporting including annual solicitations for missing SSN's and the running of the actual file in January.
1. Ability to work a flexible schedule to meet the needs of the department including days, evenings, and weekends. 2. Perform other duties as assigned which pertain to the job description.
Required Knowledge, Skills & Abilities:
1. Associate's degree (AA) in Computer Science, Business Administration, Accounting or related field or equivalent from two-year college or technical school; or equivalent combination of education and/or experience. 2. Minimum three years demonstrated experience working with technology. 3. Minimum two years of Student Accounts experience in Higher Ed. 4. Superior analytical and creative problem-solving skills. 5. Knowledge of ERP and payment processing systems. 6. Ability to understand, implement and remain current of IRS regulations, Federal Privacy regulations, Fair Debt Collection Act, Federal Financial Aid regulations, Payment Card Industry Standards, Bankruptcy laws, and State of Illinois regulations and other applicable regulations enacted. 7. Ability to provide training documentation and orienting staff. 8. Must be familiar with accounting principles with a strong understanding of accounts receivable and the ability to perform account reconciliations. 9. Requires intermediate office suite skill; frequent use of integrated computer systems; or similar computer-aided work. 10. Excellent customer service skills and superior telephone etiquette. 11. Ability to establish and maintain effective working relationships with other employees and with the public. 12. Excellent oral and written communication skills. 13. Ability to follow test plans for system upgrades and enhancements. 14. Ability to multi-task and prioritize workload while maintaining superior attention to detail in order to meet local, state and federal deadlines. 15. Exemplary organizational skills. 16. Ability to work with sensitive information and maintain the utmost confidentiality. 17. Ability to quickly adapt to change and learn new computer systems and payment technologies. 18. Experience working with diverse populations. 19. Ability to work a flexible schedule to meet the needs of the department including days, evenings, and weekends.
Desired Knowledge, Skills & Abilities:
1. Bachelors Degree in Computer Science, Business Administration, Accounting or related field preferred. 2. Knowledge of Ellucian Colleague and TouchNet Payment System preferred. 3. Project management experience preferred.
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