Under the supervision of the Associate Director, owns, manages and performs Operations Excellence, Patient Advocacy and Accreditation and Credentialing operations and initiatives for an ambulatory care facility that generates $16M in revenue annually with 20 providers and a variety of ancillary services. Conducts qualitative and quantitative analyses applying to operational workflow and forecasting utilizing critical and analytical thinking skills; identifies and communicates with leadership and project manages Operational Excellence opportunities related to operations, quality and patient satisfaction applying lean principles working with various teams or individually to achieve best practice results; ensures compliance for Ambulatory Care and Laboratory Joint Commission Accreditation; participates in strategic planning and achievement of, including yet not limited to mission, vision and values; manages and resolves patient advocacy inquiries, working in conjunction with University resources, as needed; facilitates and serves on committees, in addition to being a liaison and participating in University outreach events; directly supervises 1-2 Administrative Assistant(s).
Master's degree in a related field (MHA, MBA, MBOE, MPH) or an equivalent combination of education and experience; 2-3 years of related experience, including experience in business or clinical operations, process improvement and project management, Joint Commission Accreditation and/or patient advocacy; analytical and critical thinking at the detailed and higher-order level mindset; experience with collection and analysis of data (qualitative and quantitative), creating summary presentations and identifying trends/opportunities; project manager experience; prioritization and delegation skills; proficient with Microsoft Office programs including Excel; excellent presentation skills (verbal, written and deliverables); strong customer service skills; must be self-motivated, ownership of work and deliver efficient and effective results; ability to work both individually or with various teams.
Green or Black Belt Certified, knowledge of lean principle; healthcare or operations consulting experience, process and/or quality related, results producing; knowledge of medical terminology and familiarity working with medical providers and clinical support staff in a multidisciplinary clinical practice; advocacy and conflict resolution experience.
Target Salary: $78,000.00 - $83,000.00 Annually
Job Category: Administrative and Professional
Job Appointment (FTE%):
The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or identity, national origin, disability status, and protected veteran status.
The Ohio State University is a dynamic community of diverse resources, where opportunity thrives and where individuals transform themselves and the world. Founded in 1870, Ohio State is a world-class public research university and the leading comprehensive teaching and research institution in the state of Ohio. With more than 63,000 students (including 57,000 in Columbus), the Wexner Medical Center, 14 colleges, 80 centers and 175 majors, the university offers its students tremendous breadth and depth of opportunity in the liberal arts, the sciences and the professions.