Working directly with the Donor Relations Program Manager, the Donor Recognition Coordinator contributes to the success of the San Francisco Symphony by recognizing and acknowledging our Symphony donors through printed and digital materials, coordinating the execution of donor acknowledgment and benefits to individual donors, and assisting with stewardship projects throughout the Development department. This position will directly contribute to the Symphony’s ability to retain current and future donors through meaningful recognition and stewardship.
Donor Recognition & Acknowledgment
With the Donor Relations Program Manager regularly reviews, edits, and approves Symphony materials to ensure individual donors are correctly recognized in print and digital publications, including the Symphony’s Playbill, website, marketing emails, print and electronic ads, and season materials.
Coordinating with the Associate Director, Advancement Operations & Analytics on donor lists, and working interdepartmentally with the Development and Community Engagement and Volunteer Services teams, serves as the primary contact for updating all donor changes in Playbill; regularly reviews the list of 2,000+ donors and ensures individual donors are correctly categorized according to their contribution level; also pulls and reviews Pierre Monteux Society lists, honoring our legacy giving donors.
Works with the Community Engagement and Volunteer Services department for Playbill listings for major special events, such as Opening Night Gala, Deck the Hall, and Chinese New Year.
Inputs all development donor sponsorship information in ArtsVision to accurately reflect our donors’ desired acknowledgement in our Symphony’s program listings.
Updates donor records in Tessitura database to ensure donors are accurately reflected in their appropriate membership level.
Serves as primary contact for all donor recognition questions from the Development, Marketing, Creative Services, and Editorial teams.
Is the lead for identifying and tagging donors in photos contained in the Digital Asset Management system
Coordinates the calendar for the department’s parking space for VIP’s and donors.
Stewardship & Membership Fulfillment
Working with the Donor Relations Program Manager, coordinates the regular in-house distribution of stewardship mailings to ensure donors receive their benefits in a timely manner; merges and prints letters, assembles welcome packets, sends out membership cards, increased donor packets, Telefund gift incentive vouchers, Wattis Room letters, birthday cards, etc.
Assists with complimentary ticket allocation for the Development department and serves as point of contact with Patron Services for issuance of tickets.
Assists with Donor Appreciation Month including scheduling thank you events, helping set-up and tear-down events on select concert dates, printing donor lists, distributing thank you cards, and organizing donor gifts.
Supports the Development department in regular and targeted cultivation and stewardship strategies including thank you and follow-up calls, emails, notes, gifts, etc.
Assists Gifts Officers and the Development department on special donor mailings as scheduled or requested.
In collaboration with gift officers, researches and creates donor biographies for membership events and special events
Assists with stewardship and cultivation events as needed.
Supports the Development team in other special projects as assigned.
Communications & Customer Service
Provides excellent customer service and serves as the primary development contact on the phone and via email for donor inquiries, benefits fulfillment, and stewardship-related requests; maintains working knowledge of Symphony-wide events and activities in order to answer inquires on behalf of the department.
Assists the Donor Relations Program Manager on the execution of donor benefit letters and emails.
Bachelor’s degree or equivalent
Minimum one year of experience in development
Detail-oriented with superb organizational skills; able to meet deadlines and review extensive lists efficiently and accurately
Communicates effectively and personably in writing, in person, and on the telephone with a high degree of professionalism
Ability to take initiative and manage multiple projects under deadline pressure in a fast-paced, dynamic environment
Excellent interpersonal skills with the ability to engage with all types of people, including board members, donors, volunteers and a diverse group of staff
Ability to maintain confidentiality and handle situations of a highly sensitive nature
Excellent clerical and computer skills, including advanced proficiency with MS Word, Excel and Outlook
Experience using customer relationship management software
Ability to lift up to 25 lbs.
Background and/or interest in music
Working knowledge of Tessitura
Working knowledge of project management software
Experience speaking regularly on the phone in a customer service capacity in an office setting
Experience planning and deploying complex mailings
To apply, please visit our website at www.sfsymphony.org. Under the About Us tab, go to the Careers and Auditions page and click on “Jobs at the SF Symphony.” Search for this job and click on “Apply for this Position” to submit your resume and cover letter.
About San Francisco Symphony
The San Francisco Symphony is widely considered to be among the most artistically adventurous and innovative arts institutions in the U.S. Under the artistic direction of Michael Tilson Thomas since 1995, the Orchestra is a leading presence among American orchestras at home and around the world, celebrated for its artistic excellence, creative performance concepts, active touring, award-winning recordings, and standard-setting education programs. In December 2018, the San Francisco Symphony announced Esa-Pekka Salonen as its Music Director Designate along with a group of eight Collaborative Partners from a variety of cultural realms who collectively form a new artistic leadership model. Salonen will begin his appointment as the SFS’s 12th Music Director in September 2020, at which time Michael Tilson Thomas will become the Orchestra’s first Music Director Laureate, following his remarkable 25-year tenure as Music Director.
The San Francisco Symphony presents more than 220 concerts and presentations annually for an audience of nearly 450,000 in its home of Davies Symphony Hall and through its active national and international touring. A corners...tone of the organization’s mission, the San Francisco Symphony’s education programs are the most extensive offered by any American orchestra today, providing free comprehensive music education to every first- through fifth-grade student in the San Francisco public schools, and serving more than 75,000 children, students, educators, and families annually. The SFS has won such recording awards as France’s Grand Prix du Disque and Britain’s Gramophone Award, as well as 15 Grammy Awards. In 2004, the SFS launched the multimedia Keeping Score on PBS-TV and the web. In 2014, the SFS inaugurated SoundBox, a new experimental performance venue and music series located backstage at Davies Symphony Hall. SFS radio broadcasts, the first in the nation to feature symphonic music when they began in 1926, today carry the Orchestra’s concerts across the country.
Pursuant to the San Francisco Fair Chance Ordinance, the San Francisco Symphony will consider for employment qualified applicants with arrest and conviction records.
The San Francisco Symphony is an Equal Opportunity Employer.