The George Mason University, Information Technology Services (ITS) is located on the Fairfax, Va., campus, is seeking an evening Classroom Support Lead Technician to lead technical support efforts in classrooms, labs, and other supported facilities. The working hours for this position are 11:30 a.m.-8:00 p.m. Monday-Friday. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.
The Classroom Support Lead Technician will work with a diverse and enthusiastic support team to ensure that all facets of supported classrooms, labs, and other spaces are functioning at an optimal level. The successful candidate will lead technical support teams responsible for the maintenance, troubleshooting, repair, and installation of audio-visual (A/V) equipment and integrated systems. In this capacity, the Lead Technician is responsible for providing excellent customer service while monitoring and assigning incident tickets, performing diagnostics, and coordinating resolution efforts. The Lead Technician develops documentation, performs training for staff and clients, and participates in a variety of project work including systems integration. This position will be responsible for the direct supervision of two to three full-time, front-line support technicians.
Associate degree or equivalent combination of education and experience;
Experience tasking and supervising subordinate technicians;
Proficiency in successfully and efficiently supporting classroom or equivalent integrated A/V systems;
Extensive customer service skills, including resolving client issues, escalating issues as needed, and communicating progress to customers;
Command of written and oral communication;
Ability to learn new technologies in order to support, diagnose, and teach others;
Working knowledge of analog and digital components including projection systems, transports, switchers, control systems, portable devices of all types, and remote support tools;
Ability to successfully troubleshoot equipment and systems in a fast-paced environment with multiple priorities that includes multiple sites/locations;
Experience in a support, help desk, or similar role directly supporting the technical needs of clients;
Experience working in a team environment to complete complex assignments with tight deadlines;
Proficiency troubleshooting computing issues including sound, video, as well as software and hardware configurations;
Experience installing and upgrading complex digital integrated A/V systems to the A/V field;
Experience reading technical drawings;
Ability to safely and independently lift at least 50 pounds; and
Ability to safely and independently climb a ladder up to 10 feet.
Experience using an automated ticketing system for incident reporting, tracking, escalation, and closing incident tickets;
Installing integrated A/V systems;
Supporting Crestron systems using RoomView Remote tools;
Experience working in a higher education environment;
Experience working with vendors and other units to coordinate repairs, upgrades and projects;
Experience supporting, troubleshooting and configuring network switchers and other digital and computing technologies; and
Experience reading rack elevation, block, and signal flow diagrams for complex integrated A/V systems.
Monday-Friday 11:30 a.m.-8:00 p.m., with alterations based on operational, project and staffing schedule.
Salary is up to $58,000; commensurate with education and experience.
George Mason University is a great place to work where employees are given an opportunity to develop skills and expand horizons. We have tuition waivers; telecommuting (typically one day a week) and flextime schedules; facilities that will meet your physical fitness needs; and the campus environment is dynamic and ethnically and culturally diverse.
Salary: Up to $58,000; commensurate with education and experience.
Location: Fairfax, VA
Mason Ad Statement:
Great Careers Begin at Mason!
George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report “Up and Coming” spot for national universities and is recognized for its global appeal and excellence in higher education.
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!
George Mason University, Where Innovation is Tradition.
Special Instructions to Applicants:
For full consideration, applicants must apply for position 02545z at https://jobs.gmu.edu; complete and submit the online application; and upload a cover letter, resume, and a list of three (3) professional references.References must include name, email address and phone number.
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Internal Number: 47101
About George Mason University
George Mason University is Virginia's largest public university located in the suburbs of Washington, D.C. With strong undergraduate and graduate degree programs in engineering, information technology, public policy, economics, visual and performing arts, life sciences and biotechnology, Mason prepares its alumni to succeed in the workforce and meet the needs of the region and the world.