JOB SUMMARY The Workplace Strategy Manager (WSM) is responsible for the delivery and enhancements of the Change Management program to support The Microsoft Corporate Campus business groups in Redmond WA. The WSM will interface with occupants of Team Based Space (TBS) workspaces and Business Groups, members of the Microsoft Real Estate & Facilities team, CBRE Integrated Occupancy Services (IOS) team, and other TBS supporting entities.
The purpose of this position is to manage, lead and execute the delivery of portfolio plans, occupancy strategies and work environment solutions.
ESSENTIAL DUTIES AND RESPONSIBILITIES Review and improve the current Change Management Program (aka Readiness Program) to enable Microsoft's employees transition from legacy office space to the new Team Based Space model.
Engage with occupants at all levels of the organization from project inception through delivery, providing customized readiness support to accelerated adoption of TBS work space
Consult with the occupant readiness team (Chief of Staff, HR Manager, Communications Manager) to customize project readiness plans
Effectively lead and manage sensitive, difficult or demanding conversations and situations
Oversee the development of program materials such as timelines, presentation decks, communications and engagement guides
Ensure delivery of change management activities per project plan and rhythm of business (ROB) Document occupant organization pain points at project inception, develop plan to mitigate those pain points and measure progress and results.
Provide necessary occupant learning opportunities, to include engagements such as panel discussions, tours, training, etc.
Provide management support to enable clear messaging, to include coordination of communications plans, vision statement, manager talking points and other components of TBS readiness
Serves as primary interface with Business Division(s) and client disciplines to understand business direction and changing workplace needs. Applies knowledge to forecast space requirements and develops space needs based against business and market conditions. Develops executable plans to support the business needs, corporate objectives and initiatives.
Identifies, analyzes and applies related data in regards to the creation and execution of physical or virtual space solutions. Produces visual display of quantitative and qualitative information. Illustrates organizational, operational and functional relationships that pose physical and spatial impacts.
Generates conceptual solutions that respond to client's spatial requirements, physical planning constraints and corresponding IT, HR and compliance requirements. Develops, maintains and provides reports, including agreed upon critical success factors or KPIs, on measures of work environment efficiency, effectiveness and expression.
Attends Client meetings, draft meeting minutes and obtain approvals to proceed when required. Conduct interviews and discussions with the client to gather, coordinate, and synthesize project requirements, functional, operational and cultural issues.
Develops project-level and portfolio-level solutions based on interpretation of the program data and preparation of recommendations. Validates all program data.
Prepares migration/origination plans, schematic schedules, stack and block fit plans. Implements schedules of critical path and milestone events. Serves as the primary point of contact throughout the Migration Planning Process. Maintains thorough knowledge of current and future space needs and understanding of the business direction and changing workplace needs.
Executes change management process for unplanned and special project requests. Provides business case analysis and documentation that meet the Client's requirements and are consistently in alignment with Client's goals and objectives.
Ensures occupancy plans are aligned with client and corporate strategies. Establishes project goals and objectives, including, but not limited to, schedule parameters. Develops project-level and portfolio-level solutions based on interpretation of the program data and preparation of recommendations.
Partners with client leadership in researching, evaluating, and improving client and service delivery processes. Ensures scope of work is in compliance with statement of work and contracted service level agreements.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE Bachelor's degree (BA/BS) from a four-year college or university in a related field. A minimum of four to six years of related experience or equivalent combination of education and experience Bachelor's degree (BA/BS) from 4-year college or university. Master's degree preferred. Minimum five years experience directly related to the delivery of strategic planning services; or equivalent combination of education and experience. Minimum three years experience in management.
REQUIRED SKILLS, KNOWLEDGE, ABILITIES Understanding of workplace and change management concepts along with financial and organizational capabilities to effectively interpret client input and CRE objectives
Ability to successfully lead and facilitate client meetings with key stakeholders and senior leaders to gain occupant trust and confidence, foster workplace solutions, and enable the occupant communities
Strong business acumen with an understanding of operational impact related to actions/decisions
Ability to demonstrate strong written, verbal and visual communications skills when interacting with all levels of management and business clients
Competent in developing compelling arguments, delivering sensitive information, public speaking and effectively telling a story
Excellent organization and time management skills
Proven record of providing excellent internal and external customer service
Understanding, or ability to quickly assimilate Microsoft's RE&F organization and key points of contact
Understanding, or ability to quickly assimilate CBRE's Microsoft's service model and key points of contact
Demonstrated ability to manage multiple projects simultaneously
Aptitude to facilitate feedback meetings for balanced, accurate data collection
Ability to engage in active learning
Positive and professional attitude, self-motivated with eagerness to learn
Ability and desire to succeed in a fast-paced, dynamic organization with frequent changes in priorities and focus
Aptitude to maintain positive internal and customer relationships with competing interests and priorities
Ability and desire to drive solutions, problem solve and to work and lead in a fast-paced/dynamic organization
Ability to solve problems and deal with a variety of options in varying situations and ambiguity
Ability to document processes, procedures and best practices
Understanding of Microsoft Office; Ability to write reports and prepare quality PowerPoint presentations
DESIRED SKILLS, KNOWLEDGE, ABILITIES Supply / Demand Principles; Space Planning and Forecasting High Level Understanding and appreciation of Project Management, Planning, Facilities Management Teaming/Consultant and Customer Service skills Critical thinking and problem solving; Risk Identification and Analysis
CERTIFICATES and/or LICENSES Professional Registration in Architecture or Interior Design preferred. Certification in Corporate Real Estate, LEED or Facilities Management preferred.
COMMUNICATION SKILLS Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.
FINANCIAL KNOWLEDGE Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
REASONING ABILITY Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES Proficient with word processing, spreadsheet, desktop publishing and CAD/CAFM software including MS Office Suite (MS Project, PowerPoint, Excel & Visio).
Ability to provide efficient, timely and reliable service to client(s). Ability to present information in an effective way. Ability to respond effectively to sensitive issues.
SCOPE OF RESPONSIBILITY Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
Internal Number: 19032329
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.