RISD Admissions is pleased to announce an opening for a full-time Admissions Assistant. We are seeking a collaborative, enthusiastic, and organized individual to join our team. The Admissions Office's primary mission is to ensure the enrollment goals of the college by bringing in new degree program students. We work with first-year, transfer, visiting, post-bac, and graduate students. Our office achieves these goals through recruitment and outreach, applicant review, and engagement with students and their families.
The Admissions Assistant is responsible for the timely and accurate processing of admissions data both in and out of the department's CRM (Technolutions' Slate) and the College ERP. The Admissions Assistant will be responsible for daily data entry, document processing, answering applicant emails, mail organization, front desk coverage, visitor and event services support, and other clerical and administrative tasks for both the Operations and Recruitment sides of the Admissions Office.
Respond to incoming communication from students, families, and counselors via email and phone. Email communication is managed through Slate Inbox (office CRM) and come to the email@example.com address (approx. 28,000 to the office each year; 7,000-8,000 managed in this role per year). Forward emails to others in the office or on campus when appropriate, as well as answer general questions about RISD and the application process. Answer general inquiries coming to the office via phone calls to the main Admissions lines and answer general questions or forward calls on to others when appropriate.
Open and organize daily mail coming into the office - as much as 200 pieces a day during peak times. Distribute to appropriate Admissions Office personnel.
Scan physical documents and attach the digital files to student records in Slate. Confirm applications are complete. Communicate with applicants via email and phone about missing items from their application when needed. RISD receives approximately 7,200 applications per year. Monitor application completion rates in support of goal to increase completion rates to 90+% and support credential verification process during summer months (verifying test scores and final transcripts - June through August).
Visitor and Event operations liaison: Support visitor and event services by building and monitoring on-campus and online events in Slate, be primary contact (email and phone) for visiting families to register for an event, cancel, reschedule, or change a reservation, answer questions about visiting logistics such as parking, directions, timeframe, etc. Sit at front desk of the Admissions Office when coverage is needed (varies throughout year - more in summer). Greet as many as 200+ daily visitors during busy times (holidays, April, summer months, and October) and provide general information about RISD, the application process, and/or the information program and campus tour event. Support the Office goal to successfully accommodate more on-campus visitors yearly.
Complete and maintain Designated School Official (DSO) training and authorization from Department of Homeland Security. Assist enrolling international students in completing and submitting necessary documentation and paperwork for lawful entry to the US (peak time April - July). Coordinate, process, send I-20 documentation to students in a timely and efficient manner relevant to their entry into the country.
Maintain CRM database of approximately 300,000 prospect records by editing, creating, or updating records in Slate and consolidating duplicate records. Enter data from inquiry cards received from portfolio days, high school visits, and college fairs. Correct data in records that is unclear, improperly formatted, or incorrect.
Organize, coordinate, and assemble/produce all types of mailings initiated in the Admissions Office such as mailing materials to admissions officers traveling to off-campus events, Book Award-related mailings, decision notifications, promotional literature, recruitment materials, etc.
High School diploma required.
Demonstrated computer skills and minimum 2 years prior experience working in clerical and/or administrative roles within a busy office environment.
Experience with MS Office, CRM, and database systems, preferred.
Excellent customer service skills; and proven resourcefulness.
Keen attention to detail and the ability to adjust to variable workloads and deadlines. Higher education experience is preferred.
Required to be well versed in general information about RISD and the admissions process and represent RISD in a positive manner.
35 hours per week, 12 months per year
Documents Needed to Apply:
Incomplete applications will not be considered. Please upload all required documents.
The successful candidate will be required to meet our pre-employment background screening requirements.
RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.
For internal use only - Job Family:
Internal Number: R-00486
About Rhode Island School of Design
Rhode Island School of Design (RISD), founded in 1877, is a fine arts and design college located in Providence, Rhode Island. Enrolling about 2000 undergraduates and 400 graduate students from across the United States and 55 other countries, RISD offers 16 undergraduate majors and 16 graduate majors, and is ranked annually by U.S. News & World Report as one of the top art and design schools in the United States. RISD’s rigorous education encourages creative experimentation and intellectual risk-taking, challenging students to question their approach to art making through critical thinking. There are over 90,000 works of art in the RISD Museum, which houses a collection of fine and decorative art objects. The first public galleries opened in 1893. The RISD Library is one of the oldest independent art college libraries in the country with more than 150,000 volumes and 380 periodical subscriptions which offer unusual depth and richness in the areas of architecture, art, design, and photography. The RISD campus is contiguous with the campus of Brown University and the two institutions share social, academic, and community resources.RISD recognizes diversity and inclusivity as fundament...al to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.