This position for the Instructional Technology and Desktop Services (ITDS) department is the Team Lead for the Technology Commons Team. This position has an active role in providing leadership and mentoring for the Technology Commons full-time staff and student workers at our IT walk-up area and 3DU MakerSpace. The ideal candidate will be expected to oversee all day-to-day operations, ensure that all staff follow team processes, maintain team time tracking, maintain the 3DU budget, and most importantly, meet client expectations. This position will be expected to oversee Technology Commons student workers, including scheduling, time sheets, training, etc. These operations include recording and reporting on projects, incidents, and service requests using TeamDynamix and the Cherwell Service Management system. The team lead is asked to assist with pulling data in order to provide reports for manager/director. The position also serves on various division and university committees as assigned. This position requires work and frequent communication with management and the TC/ITDS team that extends beyond normal 8 a.m.-5 p.m. office schedules. This includes providing back-up support for the Technology Commons, completing work on plans, meeting project deadlines, and/or preparing items for meetings, etc. Position serves as a backup to the manager and Priority 1 coverage. This position reports to the Manager of the Technology Commons (TC). This position is provided an allowance for Mobile Communication Device (MCD) access. Given this, position must maintain a working smartphone and laptop at all times.
For administrative purposes during the implementation of Career Banding this Journey level position is considered a Salary Grade 72.
Graduation from a two year technical college with a major in an Information Technology field and one year in the information technology field related to the position's role; or graduation from a four year college or university and one year experience in the information technology field related to the position's role; or graduation from a four year college or university with a major in an Information Technology area. Related information technology experience may be substituted year for year for the required education.
2-4 years of work experience in an IT or related field
The ideal candidate will be skilled and knowledgeable in the responsible usage of Facebook, Instagram, Twitter, YouTube EDU, WordPress and others.
Understanding of mobile technology support needs, and video conferencing technology
Professional experience in a university environment
Experience with project management principles and processes
Ability to network easily with University and external constituents
3D printing experience/knowledge and how it relates to academia
Knowledge of Project Management (PM) and PM methodologies
Special Instructions to Applicants:
Applicants must apply online in order to be considered.
Please include a cover letter, resume, and a list of references (with complete contact information).
Applicants must upload a DD-214 if claiming Veteran's Preference.
PLEASECOMPLETEALLAREAS OF THEAPPLICATION. INCOMPLETEAPPLICATIONSMAYNOT BE GIVENCONSIDERATION IN THEREVIEWPROCESS.
If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants. Effective October 1, 2015 all new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).
As the westernmost institution in the University of North Carolina system, WCU provides comprehensive educational opportunities to residents in the state’s western region and attracts students from around the globe to explore the region’s vast natural diversity. Founded in 1889 as a teaching college, Western Carolina now provides an education to more than 10,000 students in undergraduate and graduate programs.