The incumbent will help maintain library and gallery computers, equipment and AV services. Specific duties include:
Provides technical and programming support and troubleshooting for current and emerging hardware and software applications integral to Library services and IT operations, including PC, Mac and Linux, both desktop and network applications.
Evaluates and tests hardware and software for suitability and feasibility for library use.
Assists in determining software upgrade paths for public, staff and system applications.
Troubleshoots and consults as needed with DolT and external vendors, and implements appropriate solutions especially regarding public access hardware and software.
Works with the Associate Director of Library Technology & Digital Strategies, Information Technology Librarian, and Manager of Library Technology Operations in formulating, planning, implementing and supporting Library IT initiatives, applications, online services, and appropriate innovative and emerging technologies.
Assists in managing these projects and providing technical and programming support.
Works with staff to determine programming needs and scope, and applies the appropriate development process.
Assists in supporting and managing student technology services, responding to IT service requests, and audio-visual services in the Library.
Supports Web development and online services including PHP/mySQL databases, interactive applications, multimedia components, and interface design.
Leads student assistants in software/applications development projects as assigned.
Assists with technical problems with AV equipment used in the Library AV locations
Performs other duties as assigned
Required Minimum Qualifications:
High school diploma or GED (Bachelors preferred)
Two years with the types of hardware and software to be supported, one year of which included user support, user training, and/or programming.
Familiarity with server maintenance and server network configuration, including onsite and offsite backup and recovery.
Some working knowledge of Unix shells and Windows platforms and applications, basic system administration utilities.
Familiarity with Active Directory and Group Policy based security.
Familiarity with web applications such as PHP, HTML, CSS, and SQL.
Familiarity with multimedia technologies, wireless and mobile technologies and applications, and open source applications, e.g., GitHub applications.
Two years' experience in developing and maintaining computer images, configuring an image broadcast server and rolling out image updates for both PC and Mac equipment.
One year experience troubleshooting TCP/IP networks including identifying network connectivity issues, DHCP and static addressing problems, DNS name issues and other routing problems.
One year experience with installation of software and operating systems, installation of patches, creating and maintaining user accounts, responding to problems and documenting standard operation procedures.
One year experience working in Google web applications and other cloud storage applications such as Box, Dropbox, MS Cloud Drive, and Amazon Web Services.
Experience configuring and setting up AV equipment.
Some knowledge of current advances in information systems and technologies and their applications in libraries and academic institutions.
Special Instructions to Applicants:
For best consideration, submit a cover letter, resume and contact information for three professional references with your application.
November 18, 2019
Pay Range 14 ($51,949) based on University of Maryland System Pay Program
The work schedule is full-time Monday to Friday
Equal Opportunity Statement:
UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply.
If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.
As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.
Internal Number: 493080
About University of Maryland, Baltimore County
UMBC is a dynamic public research university integrating teaching, research and service to benefit the citizens of Maryland. As an Honors University, the campus offers academically talented students a strong undergraduate liberal arts foundation that prepares them for graduate and professional study, entry into the workforce, and community service and leadership. UMBC emphasizes science, engineering, information technology, human services and public policy at the graduate level. UMBC contributes to the economic development of the State and the region through entrepreneurial initiatives, workforce training, K-16 partnerships, and technology commercialization in collaboration with public agencies and the corporate community. UMBC is dedicated to cultural and ethnic diversity, social responsibility and lifelong learning.