JOB SUMMARY This role is responsible for delivering comprehensive diagnostic tools & processes to the Polaris dealer network to ultimately improve customer uptime. While primarily focused on ORV & On-Road products, they will also serve as the architect and ongoing owner of the Polaris diagnostic tool, ensuring that the tool/platform enhances technician’s ability to diagnose the increasingly complex Polaris products for all current and future product lines.
ESSENTIAL DUTIES & RESPONSIBILITIES: Lead the serviceability and maintainability aspects of new product development • Lead all aspects of the development and release of diagnostics for the assigned product line(s) • Lead development of diagnostic special tools required to service the assigned product line(s) • Simplify and improve technician’s ability to diagnose systems & trouble codes, resulting faster and more accurate repairs • Partner with Electrical Engineering to ensure Polaris diagnostic software supports new and existing products • Provide input to owner’s, service, and parts manuals, as well as other product technical resources such as dealer training material • Serve as THE go to person for all assigned product line(s) with respect to diagnostics (new & existing) • Publish a Diagnostic Serviceability Specification at or before Gate 2 on all new projects & ensure cross functional team alignment. To accomplish this task ensure that Service Diagnostics is an active participant on all new project teams starting at Gate 1. • Represent the Service Department on all product development projects; lead new product development service diagnostic strategy • Stay abreast of new diagnostic technologies and own the Long Range Diagnostic Plan (LRDP) Current product support and service related communications • Represent the Service Department in Post Sales Surveillance activities to identify potential issues with diagnostic support • Work within the Technical Service and Warranty team to optimize service processes that leverage diagnostic data • Recommend effective communication plans to resolve field diagnostic issues as the expert on all available methods of internal and external communications to the dealer network • Maintain communication with Technical Service, Warranty, Customer Service, Engineering, Manufacturing, Purchasing and Quality, communicating information on product problems • Support the Bulletin Field Execution Process on communications involving vehicle controller updates • Provide assistance to help resolve escalated customer and dealer inquiries • Maintain comprehensive service knowledge of Polaris products • Other responsibilities, as assigned SKILLS & KNOWLEDGE • Bachelor’s degree in engineering • 5 - 7 years of engineering experience, preferred focus in calibration, diagnostics, EE • Excellent verbal communication skills • Excellent analytical skills • Excellent communication and problem-solving skills • Proficient at Excel and data presentation • Project management experience • Strong product and industry knowledge • Customer contact and knowledge of retail service operations WORKING CONDITIONS • General office environment, interacting with the engineering design team • Significant interaction with dealers and customers • Some Travel
SKILLS & KNOWLEDGE • Bachelor’s degree in engineering • 5 - 7 years of engineering experience, preferred focus in calibration, diagnostics, EE • Excellent verbal communication skills • Excellent analytical skills • Excellent communication and problem-solving skills • Proficient at Excel and data presentation • Project management experience • Strong product and industry knowledge • Customer contact and knowledge of retail service operations
Polaris has always forged our own path, creating new ways to help people experience the outdoors to the fullest.
Since our founding in 1954, we've been making high-quality, breakthrough products and broadening the view of powersports—whether it's launching the snowmobile industry, reinventing ATV categories year after year, developing the first purpose-built military vehicles, introducing a radical 3-wheel moto-roadster, or getting people to explore the outdoors by providing a network of ride and drive adventures.
From our entrepreneurial roots as a mechanical shop, we've grown into a global leader with more than 30 brands and multiple services responsible for the company’s growth into a major influencer on powersports and beyond. And in recent years, we've pushed the boundaries of our industry and expanded beyond powersports into adjacent markets, like commercial and military vehicles, and electric vehicles, where we can add value.
We support and serve our employees, customers and the communities in which we work, live and ride through a commitment to quality and safety and environmental stewardship. Under our guiding principle of Best People, Best Team we are committed t...o helping our employees unleash their full potential and develop their skills to thrive in a customer-centric environment.
We lead a business that is driven by innovation and Polaris continues to Think Outside by offering a diverse portfolio of best-in-class brands which reflect who we are as well as our pioneering approach to always improve how our customers work and play outdoors.
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