Job Summary - (high level overview of the critical few tasks of the position):
The Lead Trainer will be accountable for the development, implementation, and success of the software application/system training program. Will be expected to lead the development and implementation of the training program for their respective team. Will participate in workflow design and system build sessions in order to represent the interests of the training team and to facilitate the assignment and focus of work for their team. Will oversee and participate in the building, testing, and maintenance of a well-designed training environment for the application. Will ensure that their team incorporates updates and new software releases into the training environment that all changes are communicated to their business units, and that update training is provided. The Lead Trainer will assist the Training Manager with the overall day-to-day staff management activities of their team.
Job Responsibilities (the scope of responsibility, department and position levels including knowledge and practice of the clinical/technical skills necessary to the position):
1. Assists the Training Manager with the development and implementation of enterprise training plans.
2. Works closely with project managers, applications managers, applications specialists, and subject matter experts and leads the work of their team to develop, validate, and update training materials.
3. Develop presentation information and attends management and leadership meetings.
4. Reviews, edits, and approves all curriculum content, including but not limited to, leader/student guides, quick reference materials, job aids, scripts, and scenarios.
5. Reviews and approves application-specific and cross-application training environment requirements.
6. Leads the build, configuration, and testing of the training environment so that they mirror the production environment as closely as possible.
7. Proactively manages issues and risks and escalates problem issues to the Training Manager when appropriate.
8. Leads training overview and training change communication event activities.
9. Develops, oversees, and executes appropriate success criteria and measures for training.
10. Develops, approves, and monitors post implementation/upgrade training optimization plans.
11. Leads the appropriate level of training for business unit managers and end-users.
12, Ensures that end-user issues, parking lot items, or questions are responded to in a timely and appropriate manner by their team.
13. Develops, approves, and monitors all plans that assure application training is being delivered at the appropriate service levels and costs.
14. Develops policies and procedures for all areas of training responsibility.
15. Leads training for all phases of the application implementation lifecycle, including training super-users, other trainers, and end-users.
16. Assists the Training Manager with the development of all performance appraisal measures.
17. Assists the Training Manager with the development and implementation of budgets and work plans.
18. Provides mentoring to all training team members.
19. Participates in and leads training team member activities in end-user implementation-related support.
20. Manages and completes all project tasks and requirements within timelines as assigned by the Training Manager.
Providing healthcare for more than 100 years, Cedars-Sinai has evolved into one of the most dynamic and highly renowned medical centers in the world. Along with caring for patients, Cedars-Sinai is a hub for biomedical research and a training center for future physicians and other healthcare professionals. This attracts exceptional talent to Cedars-Sinai, including world-renowned physician-scientists who seek a place where they can both conduct research and see patients--the ideal formula for discovery and its translation into cures. Our patients benefit from access to doctors at the top of their fields, and our researchers have an ideal community in which to study the impact of healthcare challenges, and reflect that knowledge in their research. The greater Los Angeles area in which Cedars-Sinai resides possesses unparalleled cultural and ethnic diversity which offers outstanding opportunities for translational and clinical research... and a dynamic environment for medical education.Although community based, Cedars-Sinai is a major teaching hospital affiliated with the David Geffen School of Medicine at the University of California, Los Angeles (UCLA). Cedars-Sinai has highly competitive graduate medical education programs in more than 50 specialty and subspecialty areas, a graduate program in biomedical sciences and translational medicine, a clinical scholars program directed towards junior physicians with aspirations to become clinical scientists, and post graduate training opportunities.There are more than 250 full-time faculty members at Cedars-Sinai. The voluntary medical staff, comprised of more than 2,200 specialty board-certified or board-qualified physicians, represent all of the specialties and subspecialties and collaborate with full-time medical staff in the teaching responsibilities of the graduate medical education programs.