A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The University of Michigan Library is one of the world’s largest academic research libraries and serves a vibrant University community that is home to 19 schools and colleges, 100 top ten graduate programs, and annual research expenditures approaching $1.5 billion a year. To enable the University’s world-changing work and to serve the public good, the library collects, preserves, and shares the scholarly and cultural record in all existing and emerging forms, and leads the reinvention of the academic research library in the digital age.
The Document Delivery department a crucial part of the University of Michigan Library that shares university library materials with institutions around the world. Materials requested from the university are delivered electronically or physically to requesting institutions. The division uses multiple software programs to manage more than 110,000 requests received each year, and also works with other library departments to provide materials in several languages. The Document Delivery Supervisor oversees retrieval, scanning, and management of the satellite operations at a remote storage location on the Ann Arbor Campus. This position reports to the Document Delivery Operations Manager.
The library is committed to recruiting and retaining a diverse workforce and encourages all employees to fully incorporate their diverse backgrounds, skills, and life experiences into their work.
Manage daily operation of scanning and retrieval processes at Hatcher Graduate Library and Buhr Satellite Station.
Oversee processing of electronic delivery of articles for Interlibrary Loan Lending and Interlibrary Loan Borrowing, as well as UM Dearborn and UM Flint facilities.
Drive departmental car or walk to multiple campus locations to deliver or retrieve materials.
Process, schedule, and determine copyright compliance.
Hire, train, schedule, and directly supervise 1 full-time staff member and multiple student assistants.
Provide standard assistance in interlibrary loan daily procedures and processes.
High school diploma and one or more years of supervisory experience in a fast-paced, production and service-oriented work environment.
Experience managing projects independently, prioritizing among multiple projects, and meeting deadlines.
Strong customer service, interpersonal, and communication skills and ability to collaborate in a professionally diverse environment.
A valid driver’s license and a good driving record.
Familiarity with Google products (Gmail, Docs, Sheets), Microsoft Office (Word, Excel) or similar applications.
Understands and values diversity and the importance of inclusion. Commitment to apply and incorporate the differences, complexities, and opportunities that diversity brings to an organization.
Completion of some college coursework.
Experience with an integrated library system and interpreting library records and reports.
The University of Michigan offers excellent benefits and wellness opportunities. This position receives 12 days of vacation a year, paid sick leave with provisions for extended benefits, as well as opportunities for professional development and travel. TIAA-CREF and Fidelity Investments retirement options are available.
*NOTE* - Driver license number must be included in application to be considered.
Physical Demands/Work Environment
The person in this position routinely moves through the building to attend meetings and events. They will occasionally need to be able to move and/or transport materials weighing up to 25 lbs for the completion of office operational tasks. There will also be the occasional retrieval of library materials that would require the ability to transport materials through library stacks, and occasionally ascend/descend ladders to retrieve material.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 180502
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.