Develop learner engagement strategy and execute tactics in support of that strategy
Contribute to continuous improvement of courses by analyzing learning data and learner feedback and by designing and leading focus groups with learners
Design and facilitate online community to foster learner engagement / retention across courses
Extract data from Salesforce for forecasting and reporting
Draft policies related to learner experience
Frame requirements for learner life-cycle technologies
Other duties as required
This position is fully benefits eligible term appointment for one year from date of hire.
We regret that the Harvard Kennedy School does not provide Visa Sponsorship. Harvard University requires pre-employment references and background checks. Harvard University is committed to supporting a healthy, sustainable learning and working environment.
Salary Grade: 057
Union: 00 - Non Union, Exempt or Temporary
Minimum of three years related professional experience
Experience extracting data from Salesforce (or similar CRM), data analysis, data visualization tools (e.g. Tableau), LMS (ideally Canvas), Zoom
Agile / entrepreneurial mindset, team-oriented, comfortable working in a start-up environment
Experience working in a college / university setting, ideally in enrollment services, student services, online programming, non-traditional learning environments, with international constituents
Experience as an online learner is a plus
Strong organizational, written and verbal communication, and project management skills
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 50814BR
About Harvard University Kennedy School
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.