Circulation: May open and/or close the Stamps Reading Room; performs tasks associated with the automated circulation system (including charging/discharging and renewing materials, creating holds and recalls, changing item statuses); managing/processing requests for HBS cases; communicates and enforces library policies; assists patrons with the use of the HOLLIS catalog; collects and maintains departmental statistics; manages item requests and processes incoming/outgoing materials and transfers from Harvard Depository, other Harvard libraries, or elsewhere; supports library and collection security measures; may collect fines and fees and makes judgement about fines and billing issues.
Information Services: Provides basic [tier 1] reference and information service at the library's information research support desk, including offering assistance and instruction in the use of library materials, resources, and equipment; refers more complex [tier 2 and 3] requests/inquiries to specialized reference staff.
Collections Maintenance/Re-shelving: Provides and coordinates stacks maintenance activities, including processing and re-shelving materials; monitoring/maintaining collections stacks in proper order and overseeing the arrangement of books on shelves; locating materials on shelves and assisting patrons in finding library materials; searching for missing items; maintaining accurate stack labels and signage; and pulling materials for reserves, resource sharing, or other departmental purposes.
Resource Sharing: Performs borrowing and lending requests as needed for interlibrary loan, Scan & Deliver, and Borrow Direct activities for Baker Library.
Course Reserves: Processes and maintains the course reserves collection, including handling incoming requests, physical processing of materials, retrieving items, updating item records, and providing licensed electronic resource links for course pages, communicates with faculty and instructors and assists patrons needing access to the Baker Library reserve collection; maintains course reserve statistics; works closely with collection development staff to order appropriate reserve materials.
Library Equipment: Maintains supplies, troubleshoots, and coordinates service maintenance for public copiers, scanners, printers, and other specialized library equipment [microform readers, etc.]; assists patrons with the use of Crimson Cash or other school-based printing accounts.
Student Workers: Assists with hiring, training, scheduling, supervising, and assigning work to student assistants and other staff performing access services functions; assists with payroll and payroll communications.
Privileges Support: Uses defined policies to manage access/privileges issues and requests at Baker Library; creates and issues visitor passes; maintains fines/fee information, including receiving and processing credit card payment transactions.
Physical Facility: Monitors physical facility and overall use of the library; initiates calls for building issues and emergencies when necessary.
Other Duties and Responsibilities:
Participates in Baker Library and Harvard Library discussion and working groups and stays informed about trends within the field of library science.
Collaborates with other library departments, units, and colleagues on projects and workflows
Participates in the development and implementation of policies and procedures.
Contributes to the overall goal of the department as appropriate.
Provides library and materials access assistance to all users.
Other projects and duties as assigned.
Diversity at the Harvard Library Across the Harvard Library, our work is enriched by our diverse campus community. Our unique and wide-ranging abilities, experiences, and perspectives are integral to achieving Harvard University's mission of excellence in research, teaching, and learning for our patrons, our collections, and our workplace. We believe that an inclusive environment that cultivates and promotes understanding, respect, and collaboration across our diverse workforce enables our success. The Director of Learning and Teaching Services will promote and embody this commitment through his/her work and relationships.
We encourage individuals with diverse backgrounds, experiences and abilities to apply to be a part of our community of over 700 staff members. Our work with faculty, students and researchers to explore answers to intellectual questions, enduring and new, and to seek solutions to the world's most consequential problems, requires that we not only reflect, but also champion our diverse society.
Harvard Library inspires collaboration, reflection, experimentation, and discovery. Serving as an information hub, the Library connects users to related disciplines and to University-wide teaching resources. The Library engages users through curated discovery, digital collections, reimagined physical space, specialized research support, and delivers exceptional experiences to its user communities. Today, Harvard Library's holdings range from traditional print collections to rapidly expanding access to digital resources. Harvard Library provides the University's faculty, students, and researchers—now and in the future—with comprehensive access to these materials.
The Harvard Library is a proud member of the Association of College & Research Libraries (ACRL) Diversity Alliance.
Salary Grade: 053
Union: 55 - Hvd Union Cler & Tech Workers
High school diploma or equivalent education or experienced required
Sensitivity to working in a diverse user environment.
Previous library or customer service related experience.
To be considered for this position please include a cover letter.
College degree or college-level coursework preferred.
Experience with a library management system by Ex Libris preferred.
Prior experience with hiring, training, scheduling, and distribution of work to student or temporary staff preferred.
Excellent oral and written communication skills
Strong public service orientation, with previous library or customer service experience required
Demonstrated experience showing attention to detail and excellent organizational skills
Ability to effectively solve problems
Ability to exercise good judgment and make/execute sound decisions
Computer skills must include Microsoft Office Suite, especially Word and Excel
Ability to be flexible and respond positively to fluctuating workflow and change
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 50763BR
About Harvard University Library
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.