Associateâs Degree in Information System, Information Technology, or related field a plus
Two (2) to five (5) years experience IT understanding of user provisioning and active directory
Experience in a healthcare setting preferred
Excellent critical and analytical thinking and excellent customer service skills.
Excellent written and verbal communication skills.
Solid understanding of organizational and project management skills.
Must have exceptional customer service and communication skills both verbal and written;
LA City Fire and Safety Certification. If no certification upon hire, must be obtained within 30 days of hire and maintained by renewal before expiration date.Â
The User Provisioning Lead will be responsible to follows established process and procedures to deliver, configure, maintain and troubleshoot user provisioning requests, including act as to go-to contact to support the user provision staff as needed. This position will also perform accurate documentation to ensure continuous process enhancement and address business needs. Evaluate and assist current team deliverables and provides an updated and sustainable process to properly manage account intake. Participates on cross functional, integrated teams to troubleshoot moderately complex issues. Acts as a liaison between customers and Information Services department to help facilitate requests, issues and problems are resolved in a timely manner. Functions under direct supervision and may be required to be on call. Contributes to performance evaluations and hiring decisions.
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.