The University of Southern California (USC) has established programs to optimize its current use of the Workday Human Capital Management; as well as, expand the overall use of Workday. These programs are critical to USCâs overall goals to improve administrative efficiency.
We are currently seeing a Senior Business Analyst to join the Workday Human Capital Management optimization program team within the Information Technology Services (ITS) department here at the University of Southern California. The Senior Business Analyst will be responsible for overall Workday solution to the business requirements. This includes requirements gathering, solution design, solution build, testing, and deployment.Â This will include balancing the needs of the business with the objective of optimizing the business process.Â
ITS is committed to providing information technology services and support to the university. ITS provides essential, university-wide services such as:
Enterprise information systems
University wired and wireless networks
This is a fixed-term position with an anticipated end date of December 31st, 2020. Please note that these are full-time roles eligible for benefits, including medical, dental, and vision plans.
What Youâll Do:
Gathering and documenting within USCâs tracking software the user stories from our business owners
Translating user stories into detailed requirements and Workday use cases
Working with the project leadership and business owners to help build and manage a backlog of user stories for consideration to deploy during the optimization project
Work with project team members and consultants to design solutions to the prioritized back log items in an iterative âagileâ style process
Work with project team members and consultants to configure and test the Workday solutions
Help manage the execution of a focused Workday testing strategy
Assist project team members in the design of new (or redesign of existing) integrations
Draft documentation (e.g., white paper, policy challenges) supporting the escalation of business decisions
Work closely with business owners in the overall design of the requirement solutions
Challenge the existing business process looking for opportunities for improvement
Meeting with customer groups to determine IT business requirements
Eliciting requirements using interviews, document analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
Analyzing and critically evaluating information gathered from multiple sources, reconciles conflicts and decomposes high-level information into details. Abstracts up from low-level information to a general understanding. Distinguishes user requests from the underlying true needs
Serving as the conduit between the customer community (internal and external customers) and the software development or business process re-engineering team through which requirements flow
Developing requirements specifications according to standard templates
Collaborating with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
Participating in project meetings to review project deliverables and timelines
Working with quality assurance personnel to ensure product adequately meets all functional needs defined in scope of project
Participating in testing developed software or new process flow
Providing guidance to other members of the development/analysis team, as required
Staying informed of new developments and technologies
Perform other duties as assigned or requested. The university reserves the right to add or change duties at any time
The Must Haves:
3 years of business analyst experience
Understanding of project management methodologies, business process flow, and documentation procedures
The Nice to Haves:
5 years of business analyst experience focused on large enterprise software projects or support
Experience working within a higher education and/or healthcare industry
Experience with Workday though on-going support or deployment
USC benefits include a choice of retirement programs, 12 paid vacation days per year, 12 paid sick days per year, university holidays, a choice of medical and dental plans, and discounts to football games, basketball games, and other campus events.
Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum educationMinimum Experience: 3 years, Combined education/experience as substitute for minimum experienceMinimum Field of Expertise: Sound knowledge of requirements gathering, documentation procedures, project management methodologies, process flow charting and testing processes. Competent to work independently on complex business process and system changes and issues.
USC’s Viterbi School of Engineering has been one of the economic engines in Southern California and a vital hub in the California economy. The technical innovations and ideas generated by the Viterbi faculty and research community have resulted in countless innovations, many becoming the foundations for new companies, products and services. The thousands of students graduating each year bring new ideas and vitality to companies in California and beyond. With an annual research budget exceeding $205M each year, more than 46 research centers and institutes, more than 180 faculty members, 7,800 students and over 60,000 impassioned alumni world-wide, the Viterbi School is addressing some of the world’s great challenges.