Department: MED-OME & Fac Devel Salary/Grade: EXS/7
Oversees a major division/department-wide program or project. Provides direction and thought leadership to develop strategic administrative initiatives that meet the mission/objective of the program/project. Oversees the effective, compliant, & efficient daily management of all operational, financial, & business functions in support of the program/project & in coordination with central offices such as HR, Budget, Facilities, IT, & Provost. Represents program/project on internal & external business affairs & is viewed as an expert resource regarding program/project administrative affairs.
Provides direction and thought leadership to develop strategic administrative initiatives that meet the mission/objective of the program/project. Oversees and develops Continuous Quality Improvement (CQI) programs and projects for the medical education program. Provides direction in reviewing & recommending policy & procedure designed to meet institutional strategic CQI goals and national accreditation standards. Oversees the effective, compliant, & efficient daily management of CQI efforts. Represents program/project on internal & external administrative affairs by recommending alternatives & suggestions.
The program/project is summarized below. (Definitions: Program: plan or system of taking action toward a goal. Project: planned actions with specified beginning & end.)
The Augusta Webster, MD, Office of Medical Education is an educational unit within the Feinberg School of Medicine and is under the leadership of the Senior Associate Dean for Medical Education.
The Program Coordinator reports to the Senior Associate Dean for Medical Education.
Work closely with the Director of Assessment and Program Evaluation to oversee and develop Continuous Quality Improvement (CQI) efforts including the medical school’s reaccreditation process through the Liaison Committee on Medical Education (LCME). This includes the rigorous oversight and development of quality improvement activities and innovations related to the medical education program, including curricular evaluation and those supporting the monitoring of accreditation elements.
Provides oversight of data collection and maintenance of the LCME’s Document Collection Instrument (DCI). Oversees faculty LCME self-study teams and the preparation for and coordination of LCME accreditation site visit scheduled for 2021.
Analyze and visually represent curricular and educational outcome data for the Feinberg School of Medicine for presentation to both internal and external constituents.
Develop agendas and provides support and coordination for curricular governance committees including the curriculum committee, curricular evaluation committee, Feinberg program evaluation committee, and the clerkship director
Directs and leads development of program/project strategic plan.
Oversees & ensures that day-to-day activity related to assessment, CQI and evaluation are appropriately managed, efficient and effective.
Operationalizes goals & objectives; ensures that resources are created or obtained.
Analyzes data & recommends & implements changes & improvement to better ensure attainment of mission.
Manages logistics requirements, including facilities, venue, scheduling, technology, instruction, catering, etc.
Oversees documentation of agreements between NU and partner institutions, ensuring that agreements are complete and reviewed by all necessary NU officials.
Participates in developing IT strategy to meet the mission & needs of program/project.
Ensures necessary hardware, software & network infrastructure technology services are appropriated from central or internal IT.
Oversees & ensures that day-to-day activity related to assessment, CQI and evaluation are appropriately managed, efficient and effective and develops programs and processes to ensure successful implementation of the medical education’s CQI strategic plan.
Maintains reports on quantitative and qualitative performance measures and develops and maintains accreditation data base; analyzes data and makes/implements recommendations for improvement. Creates, directs and monitors practices and processes related to successful re-accreditation.
Oversees development & implementation of evaluation processes, quantitative & qualitative measurements that ensure that program/project benchmarks are successfully attained and communicated in a timely and efficient manner.
Manages evaluation processes; recommends & implements changes for enhancement; monitors effectiveness through follow-up evaluation studies.
Collaborates with internal/external resources to develop meaningful outcome measurements and methods of program/project evaluation that will lead to enhancement.
Oversees and develops quality improvement activities and innovations related to the medical education program, including curricular evaluation and those supporting the monitoring of accreditation elements.
Oversees recruitment of faculty
Provides strategic recommendation for management of faculty appointments, credentialing & exit (retirement & termination) processes.
Reviews policies, recommends changes, implements new & ensures consistent interpretation.
Oversees all aspects of faculty administrative tasks (colloquium, seminar, travel, faculty COI survey, annual report, etc.) ensuring optimal faculty support.
Manages goals, objectives, outcome measurements and metrics, financial feasibility, marketing strategies and collaboration opportunities with other internal and external organizations.
Manages the ongoing development and refinement of the program's/project's current and future curriculum and course offerings in consultation with subject matter experts.
Manages the recruits, hires, and directs instructors/faculty.
Provides leadership for planning, scheduling, delivering and maintaining program(s)/project(s) to sustain quality instruction in all educational activity.
Manages for consistently high quality standards across all partner programs/projects, including admissions, teaching, grading, service levels, and facilities.
Reviews & analyzes outcome measurements and manages development and maintenance of evaluation processes including associated metrics and key performance indicators.
Oversees development & implementation of processes & procedures for all safety, security & compliance programs.
Ensures compliance with all applicable federal, state, local & NU laws, regulations, policies & procedures.
Oversees creation &/or implementation of associated training.
Serves as a Feinberg School of Medicine representative and point of contact to both internal and external constituents during re-accreditation activities.
Oversees recruitment, application evaluation, interview, selection and notification of students or participants.
Establishes admissions criteria in accordance with associated NU policy.
Manages student orientation, registration, student life, graduation, etc.
Addresses student matters, such as academic probation and other issues escalated from staff.
Ensures that an advising system is in place to support all students, including working directly with prospective and enrolled students on issues ranging from qualifications for enrollment, course and placement planning, as well as career planning.
Creates department strategy for structure, process, & staff support of students.
Oversees academic year course schedule; monitors course registration & enrollments.
Performs other duties as assigned.
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience.
4 years program/project administration or other relevant experience.
Minimum Competencies: (Skills, knowledge, and abilities.)
Expertise in providing flexible, responsive and high quality customer service on an ongoing basis; must enjoy working with students and faculty. Ability to successfully function in a team-oriented environment. This person will interact with and provide services and information to students, other support staff and senior members of the faculty of FSOM.
Must have the ability to plan comprehensive programs or initiatives and the ability to provide leadership and guidance.
Ability to work independently and with a team, demonstrate initiative and seek assistance on difficult issues, prioritize assignments, meet deadlines and problem solve on an ongoing basis, including identifying obstacles and processing problems and suggesting solutions and implementing changes to resolve problems. Must be detail-oriented and have the ability to multi-task on an ongoing basis to complete routine-to-complex assignments.
Must have excellent communication skills (written and verbal); ability to compose, proofread and edit high volume of various communications and documents; ability to communicate policies and procedures and bring problems to the attention of the leadership or other appropriate individual.
Ability to maintain strictest standards regarding confidentiality of all student information with dissemination only to authorized recipients. Includes exceptional ability to protect the students Family Educational Rights and Privacy Act; (FERPA) and not share any information of an academic or personal nature with personnel other than those directly involved with advising students or tracking student’s progress.
Employ judgment to evaluate issues and independently determine when to escalate problems to upper management.
Excellent computer skills, including MS Office suite. Ability to troubleshoot and help develop curriculum management tools.
Professional business attire and demeanor is required. Professional communication with students, employees and guests of the Northwestern University community is expected at all times.
Experience effectively organizing and managing a large amount of data.
Knowledge of medical school processes and the medical educational environment desired.
Knowledge of continuous quality improvement processes
Knowledge of project management tools
Ability to write in an organized and logical manner and deliver effective presentations.
Familiarity with managing, analyzing and visualizing data using systems such as Excel, SPSS, Stata, etc.
Preferred Competencies: (Skills, knowledge, and abilities)
Experience in developing presentations
Knowledge of accreditation standards, particularly in a medical school environment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 37545
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.