A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The High Reliability Lead is a member of the institutional Patient Safety Division. This employee is responsible for the management of programs that improve high reliability and enhance organizational culture of safety, with direction from the Patient Safety Officer and the Director of Patient Safety. The employee will work closely with Quality Department leaders to plan, coordinate, implement, and sustain high reliability and culture of safety improvements. The High Reliability Lead will oversee Project Managers assigned to High Reliability Organization (HRO) projects and manage the Safety/High Reliability Coach Program. This position reports to the Administrative Director of Patient Safety
60% Manage and oversee programs that improve high reliability and enhance organizational culture of safety, including the consultant (Healthcare Performance Improvement - HPI) engagement independently in collaboration with the Patient Safety Officer, the Administrative Director of Patient safety, and the Governance Structure. Serves as key institutional contact for HRO and HPI. Organizes and coordinates institutional activities during key phases of HRO work to include workgroup oversight and overall institutional work plan and timeline. Oversees Project Managers as assigned to HRO projects or workgroups. Provides functional supervision to High Reliability Admin Specialist, and administrative and functional supervision of temporary support staff. Oversees the institutional Safety/High Reliability Coach Program, ensuring alignment with other unit-based coaching roles. Coordinates communication planning and design to align institutional efforts and create momentum for change. Supports core interventions to ensure effective spread, measurement, and sustainment of high reliability skills and tools across all roles in the healthcare system. Manages Safety Event Classification program, including coordination with segments on harm score and Serious Safety Event rates.
35% Coordinate the integration of Culture of Safety and overall institutional culture improvement. Align key institutional departments on culture work to ensure integration and alignment with above engagement. Oversees Culture of Safety survey design, implementation, and analysis in partnership with Quality Analytics. Coordinates survey result communication plans and interventions in alignment with current initiatives.
5% Other duties as assigned.
Bachelor’s degree required.
Must have at least 8 years of relevant experience including at least 4 years of project management experience with demonstrated results.
Candidate must have excellent project management and communication skills, including experience facilitating or providing project management to teams.
Excellent written, oral and presentation skills are necessary.
Knowledge of health care delivery.
Ability to manage multiple competing priorities.
Experience in Patient Safety, High Reliability, or HPI implementation.
Certification as a PMP.
Enthusiasm and self-initiative for making a difference in the level of quality care the health care system delivers.
Demonstrated performance improvement success.
Additional certification such as CPHQ, CPPS, or Lean/Six Sigma.
Patient safety training through healthcare collaborative, hospital training program, or IHI Open School.
Demonstrated knowledge of high reliability. Knowledge of Michigan Medicine policies/procedures and organizational structure.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 180401
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.