Working under direct supervision, provides routine day-to-day business operations and technology support to multiple lines of business in an office. Responsible for processing and managing requests for all hardware, software and system access related to onboarding, offboarding, and end user support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Processes and manages all hardware, software and system access requests related to onboarding, offboarding, and equipment lifecycle
Supports hiring managers during onboarding and offboarding process
Primary contact for end user equipment, systems ordering, and system access
Provides basic end user support for all technology applications and systems
Monitors, manages, and audits technology asset inventory
Monitors monthly expenses related to our technology scope
Develops and manages supporting documentation and quick reference guides related to technology hardware, software and system access
Supports deployments, migrations, and implementations of new technology systems
Interacts with internal customers, acting as a liaison between business owners and technology
Works closely with Business Operations Analyst on a variety of activities that support the operational administration of the account
Other duties as assigned.
No formal supervisory responsibilities in this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) with a minimum of two years of related experience and/or training.
College/University degree from an accredited educational institution in the business field is preferred.
CERTIFICATES and/or LICENSES
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite products such as Word, Excel, Outlook, etc.
Exceptional organizational skills Excellent time management High level of attention to detail Ability to work in a self-driven environment Desire to continuously learn Engaging interpersonal skills Process documentation/business writing Customer-service driven approach Training content creation Project Management Technical aptitude and experience Proficiency with Microsoft Office Suite Thrives in a fast-paced and uncertain environment
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Internal Number: 19039314
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.