The Wireless Network Manager will manage a team of approximately 5-7 wireless network engineers and technicians. The person will be responsible for enterprise wireless technologies across the academic and medical campuses.
Under general direction, leads the planning, forecasting, implementation, identification of resource requirements, and management for network backbone infrastructures (inclusive of wireless, data center, cyber security, and enterprise network technologies) of high complexity. The scope of this position typically affects the delivery of campus backbone or enterprise level network resources for a large number of local buildings (>100) and wide-area connected buildings or data centers that provide mission critical services to tens of thousands of users.
Manages and maintains network infrastructure components and functionality on an enterprise-wide level. Position provides consultation to IT users in designated business units for aspects of network connectivity functions, issues of increasing traffic, and determining the path between hosts across the network. Candidate communicates with end users about the scheduling and delivery of changes within the network topology and participates in the technical aspects of network changes and workflow. Position manages the overall design for enterprise network architecture, data center infrastructures, change control processes, deployment and maintenance of network infrastructure in relation to requests for service in conjunction with vendors, technicians, and clients.
Scope of work is based on assignment of designated buildings and geographical locations of business units as well as the immediate response to intermittent, latent, or lack of network connectivity. This position will manage complex network and security designs and work collaboratively with other IT managers and the Network Architect and/or Network Security Architect positions as required. This position will provide input to IT Directors, Network Architects, Network Security Architects and network Manager Positions for very broad and complex network enhancements that encompass and impact the entire Institution. This position is considered a management level position that will handle very complex networking issues as well as priority one problem escalations.
Work is very complex and varied in nature. Work can be extremely sensitive impacting patient care, internet access for thousands of users, building and campus level network connectivity, and connectivity to research efforts. Position will gauge the effectiveness and efficiency of existing network infrastructure systems; develops and implements strategies for improving or further leveraging of these systems. This position will deliver increasing degrees of technical analysis through skill and experience acquisition.
The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
Examples of typical duties include the following:
Manage, configure, operate, and troubleshoot extremely large scale route and switched networks (20,000 nodes or greater), including implementation and verification of connections to remote sites in a WAN;
Demonstrated ability in managing, implementing, and troubleshooting hardware/software solutions that provide services to thousands of customers, such as commodity Internet connectivity, Firewall & VPN technologies, etc.
Lead champion for implementing network segmentation throughout the institution to improve the overall network security posture.
Will work with researchers on the implementation of advanced networking technologies, such as Internet2 and Science DMZ architectures.
Leads network planning, network architecture design and engineering. Will be required to provide oral presentations on ideas, designs, plans, and/or solutions to large audiences.
Will handle network escalations (problems) and solve complex network issues that have been escalated from tier-3 personnel, such as Network Engineer III’s and/or Network Architect/Security Architect or other IT Managers.
Will lead campus-wide assignments and collaborate with other IT Managers, IT Directors, and Network Architects and/or Network Managers with Metropolitan projects as appropriate;
Follows standard practices and procedures in analyzing situations involving complex problems;
Will mentor other staff positions, such as a Network Engineer I, II, III
Will manage and lead network security and network engineers
Will be required to travel and visit different remote sites to configure equipment or troubleshoot complex problems;
Will manage and lead large scale network troubleshooting efforts;
Demonstrated track record with successfully and positively interfacing with a broad customer bases with varying degrees of technical competency
Demonstrated track record in successfully solving very complex network and/or wireless issues
Demonstrated track record in successfully managing and planning large scale technical projects from inception to completion
Demonstrated track record in delivering excellent customer service
Demonstrated track record in solving campus wide technical problems in pressure situations in a positive manner while successfully interfacing with technical peers and customers.
Demonstrated track record in successfully interfacing with customers on implementing complex solutions
Will often take on role of a Project Leader for a campus-wide assignment and will own the project from inception to completion.
Specific Duties & Responsibilities:
Enterprise Wireless Network Architecture and Reporting – the Wireless Network Manager will work with the Entperise IT Director, IT Network Managers, Network Architects and key network and network security engineers to develop and manage the overall wireless network architecture. This includes a centralized wifi controller infrastructure and ~ 9000+ AP’s. The Network Manager will report on the overall status of the network with tools such as splunk, jira and service now as well as any vendor specific management platforms. The candidate will ensure that centralized processes are adhered to and implemented, including best practice references, bandwidth and redundancy requirements, next generation designs and the use of automation. The candidate will ensure engineering resources are tracking KPI’s and all systems are tuned and optimized for peak performance. The candidate will be heavily engaged in designing advanced wireless deployments and engaging with the customer base across the academic and medical campus’s. The position will enage with the DAS vendors for relationship management and performance reporting.
Network infrastructure Monitoring & Automation – Wireless Network Manager will work with the Enterprise IT Director, IT Network Managers, Network Architects and key network and network security engineers to develop the overall network monitoring strategies. The incumbent provides recommendations and presents cost benefits analysis for products and services that are related to the network infrastructure. The candidate will monitor the team’s use of automation processes across the enterprise network.
Processes, Standardization and Adoption – The Wireless Network Manager will work with the Enterprise IT Director, IT Network Managers and key network and network security engineers to drive towards standardization and simplification of processes. The candidate will work with network engineers, security engineers, and peers on the development and adoption of processes and standards that promote simplification and efficiencies.
Mentorship & Management - The Wireless Network Manager will primarily lead and interact with wireless network engineering personnel directly reporting to the candidate. Other client interactions will involve Client Technology solutions team members, application owners, project managers and academic and clinical leadership across the institituion. The candidate will be an escalation point for all wireless network engineering responsibilities. A core responsibility will be to evaluate performance of the wireless network engineering team.
Describe the specific devices, software, projects for which the position is responsible: The Wireless Network Manager should be well versed in enterprise wireless technologies from Cisco and/or HPE Aruba networks. The position will oversee the deployment of complex wireless technologies in both a clinical and academic setting. The manager will be the focal point for coordinating and collaborating across wireless deployments, design and troubleshooting.
Describe scale/size of area, project and/or system supported:
The scale is all of Johns Hopkins Medicine and University, many Hopkins affiliates, including international locales and All Childrens in St. Peterspurg FL.
Wireless Clients: 60,000+
Complexity is at the highest.
On call requirements (if applicable):
The operation is 24x7x365 and off hours support will be needed as the situation warrants to support the infrastructure.
Works independently and has demonstrated ability to think and act independently with a proven history of developing innovative solutions to complex problems.
May lead and/or delegate assignments to Network Engineer I, II’s, III’s, Network Architect and/or Network Security Architect’s.
Candidate may act as IT Director in a temporary manner, when/if required.
Eight years of related experience, additional education may substitute for experience.
Knowledge, Skills & Abilities (KSA’s):
As a prerequisite, this position requires that the candidate has successfully demonstrated technical competency as outlined in Network Engineer I, II, and III position descriptions. The following list is a representation of the core competencies required for the Network Manager position:
Demonstrated ability in managing networking/security staff that configure routers, switches, dwdm, load balancing technologies, and security devices, such as firewalls, intrusion detection devices, intrusion prevention, etc.
Thorough understanding and demonstrated track record of implementing and managing complex networking technologies within a production data center setting that serves thousands of users
Proven ability to plan, lead, and implement large scale IT network projects that involve communications with senior management, IT committee groups, IT Directors/Managers, and customers throughout the organization
Demonstrated ability in managing, implementing, and supporting various load balancing technologies, such as CSM (Content Switching Modules), ACE (Application Control Engine, Advanced AP load balancing strategies, etc.
Demonstrated ability of managing, implementing, and supporting enterprise level CWDM and DWDM solutions
Must demonstrate broad theoretical knowledge of wireless networking and a solid understanding of wireless LAN technologies
Ability to manage wireless technologies, such as controllers in a large enterprise setting (>10 enterprise level controllers)
Expert understanding of routed and routing protocols; demonstrated ability to troubleshoot complex IPv4/IPv6 routing issues
Expert understanding of Classless Internet Domain Routing (CIDR); ability to clearly explain and articulate CIDR, VLSM, etc.
Expert knowledge of EIGRP and BGP and demonstrated ability in configuring both protocols in large scale enterprises
Expert knowledge of QOS.
Demonstrated ability in understanding redundant technologies, such as HSRP, spanning tree, VSS, etc.
Expert knowledge of MPLS.
Expert knowledge of Metro Ethernet and related technologies.
Expert understanding of IPv4 and 32-bit numbers
Thorough working knowledge of IPv6 and 128-bit numbers
Expert understanding of IP, Enhanced Interior Gateway Routing Protocol (EIGRP), Serial Line Interface Protocol Frame Relay, VLANs, Ethernet, and access control lists (ACLs).
May configure and maintain network related systems that run Windows, Linux, or Unix as an operating system.
Thorough understanding of different IPv4 addresses, inclusive of loopback, unicast, multicast, limited and directed broadcast.
Expert understanding of the OSI network model, Ethernet, and TCP/IP networking
Will analyze, create troubleshooting plans, and lead efforts to solve critical & complex networking issues
Will develop a troubleshooting strategy to deal with customer complaints related to slow application response times;
Will work with non-technical customers in a positive manner to outline a methodical troubleshooting action plan;
Will frequently communicate with customers to ensure they are updated with the latest status and information available;
Candidate must be proficient in the management of mainstream network troubleshooting tools, such as MRTG, Cacti, SmokePing, HP Openview, Cisco Works, etc.
Troubleshooting focused on determining hardware vs. software, hardware vs. firmware, software vs. operating system, network vs. application/systems, and patterned vs. non-repeatable problems;
Will independently be able to negotiate with customers on an agreeable solution when troubleshooting very complex issues;
Proven track record in troubleshoot and solving the most complex wired or wireless issues (client connectivity problems, network core, and/or controller based issues)
Will independently be able to exercise sound judgment in deciding on the best solution when problem solving.
Will independently be able to troubleshoot complex networking issues within production data center environments that serve thousands of users;
Will independently be able to troubleshoot and solve complex DWDM issues that span outside of the Johns Hopkins enterprise
Demonstrated track record in independently taking the lead in troubleshooting and effectively resolving complex technical issues that affect a broad user base (enterprise wide issues that impact thousands of users)
Will interact and coordinate with outside technical knowledge experts to successful solve complex problems.
Off-Shift and after hours Support:
Employee in this position is expected to troubleshoot and repair any part of the network infrastructure that is geographically distributed throughout Maryland and Washington DC. Due to the locations, the position requires transportation and a flexible work schedule. On-call assignments are required 7x24x365. Occasionally, manager may be called upon even when not officially on-call, due to a major emergency or if their expert knowledge in a certain technology area is required.
Due to the level of this job function, employee is expected to be highly responsive, reliable, reachable, and flexible when dealing with complex networking issues on a 7x24x365 basis. Complex issues can impact critical research and clinical connectivity for thousands of users and high-availability and responsiveness are paramount requirements for this position.
Classified Title: Network Manager Role/Level/Range: ATP/04/PG Starting Salary Range: Commensurate with Experience Employee group: Full Time Schedule: Mon-Fri, 8:30a-5:00p Exempt Status: Exempt Location: 02-MD:Mount Washington Campus Department name: 10003725-IT@JH Networking, Telecom and Data Ctr Personnel area: University Administration
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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