As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a "Great College to Work For" for six consecutive years. The University of Washington's Human Subjects Division (HSD) within the Office of Research, has an outstanding opportunity for a full time Zipline Administrator based at UW Tower. This recruitment is open to UW Office of Research employees only.This position is the Zipline Administrator for the Human Subject Division's (HSD) web-based Institutional Review Board (IRB) system called Zipline. Zipline is used for the submission, review, modification, and oversight of UW researchers' applications for IRB approval, which is required by federal regulations before conducting research with human subjects. Zipline is a lightly-customized version of a commercially-available and widely-adopted software system (Click IRB, from Huron). It is used by thousands of UW researchers and their team members, as well as HSD staff and the staff of several other UW compliance offices. The continued smooth operations of Zipline is the single most critical component of HSD's business processes. The complexity of the system combined with the number and diversity of its users requires oversight by two positions (Zipline Manager, Zipline Administrator) that each have their own responsibilities but which work together to ensure the uninterrupted and timely ability to identify and resolve problems, and to keep unplanned disruptions to an absolute minimum. While both the Zipline Administrator and Zipline Manager positions have system administrator roles and must be able to perform a pool of ongoing routine system functions (so as to provide back-up for each other and to keep this critical system operational), each position has its own independent areas of responsibility. The Zipline Administrator is responsible for developing, revising, and implementing all testing and documentation (e.g., Release Notes) for Zipline, and for communications about it. This also includes the numerous HSD Staff Instructions in the Zipline Help Library. Instructions include numerous graphic elements and must be revised with each Zipline system patch or upgrade. Other HSD staff are responsible for the Instructions documents for the other user groups. The Zipline Administrator is the primary recipient of problems, questions, and concerns about Zipline, from all user groups. Almost all of these will be resolved through interactions with the user, careful analysis (sometimes requiring testing), and the exercise of independent judgement. An essential function is to recognize when these issues have broader implications for the system, training, instructions, etc., and to bring them to the cross-office Zipline coalition with possible strategies and solutions. The Zipline Administrator is also solely responsible for developing, revising, and providing training to HSD staff on how to use Zipline. This is necessary with each system patch or upgrade, but is also required for all new staff who join HSD. The Zipline Administrator participates in the cross-office coalition of HSD managers, HSD staff, and staff from the UW Office of Research Information Services (ORIS) that along with facilitation from the Zipline Manager identifies needs for Zipline improvements; develops plans for implementing Zipline improvements and upgrades, including timing, testing, communication, and training; and then implement the plans. The Zipline Administrator participates in most interactions with the system vendor and developer. The Zipline Administrator serves an important back-up role for the Zipline Manager during extended absences. This requires an understanding and mastery of the basic components of that position. The Zipline Administrator draws upon deep understanding of HSD and IRB processes and requirements to fulfill the position responsibilities. The ability to systematically analyze situations, see patterns, understand the needs of diverse user groups, and exercise outstanding independent judgment is essential.RESPONSIBILITIES:Zipline testing and document management Develop, communicate, and implement clear, concise Test Cases and Release Notes for each Zipline patch and upgrade. This will include, for example, test cases run on a variety of browsers and some computer operating systems (e.g., Windows, macOS, mobile devices). Run the test cases, and bring results (including bug identifications) to the Zipline cross-office coalition with suggestions for possible system programming changes or process work-arounds. Revise HSD Staff instruction documents in the Zipline Help Library, as needed with each patch or upgrade. Instructions are graphic-intensive, with many screen shots.Problem triage and resolution Receive, triage, and resolve problems, questions, and concerns about Zipline and the Zipline Instructions, from all user groups. Exercise independent judgment to answer them; understand possible implications for the system or user group as a whole; and bring forward to the Zipline Manager or Zipline coalition as needed (e.g., to suggest changes for future system patches). Draw upon these user interactions to revise and refine the Zipline Help Library and HSD staff training.Participating member of cross-office Zipline coalition Participate as a member of the very-active cross-office Zipline coalition (led by the Zipline Manager) in: identification, planning, development, testing and implementation of Zipline improvements and upgrades; meetings and communications with the system vendor developers; other Zipline-related projects.Zipline in-person training Develop and deliver in-person training on how to use Zipline to new HSD staff, and on patch/upgrade-related changes to all HSD staff. May include written materials, staff meeting presentations and live demonstration, and hands-on training. Must include an evaluation and assessment component.Backup for Zipline Manager Overall this is a small component of the Zipline Administrator's position. However, it may require up to 65% of the Administrator's time during any extended absence of the Zipline Manager (e.g., vacation; significant illness; family leave). This requires the Administrator to be familiar with and able to fulfill the most critical parts of the Zipline Manager's responsibilities.Other duties as assigned. REQUIREMENTS: Bachelor's degree in Education, Communication, Business, Information Science, Computer Science, or similar area with heavy emphasis on technology, education, or communication.Minimum work experience: 4-5 years Skills required for success include high-quality independent conceptual thinking (short-term and long-term) and independent judgement; concise, accurate, and well-organized communication in writing, in-person, and with presentations; ability to assess the needs of users. Must be very comfortable with new technology and with ambiguity. Able to efficiently use a variety of browsers. Must be comfortable reading on a screen rather than paper and must be able to easily switch back and forth between screens to obtain and synthesize information.Type of experience required:-Experience working in a compliance-related environment-Experience doing progressively more complex formal or informal education of users in a research or compliance environment-Experience conducting or managing IRB review processes-Understanding of federal, Washington State, and UW institutional regulations pertaining to human research protection-Ability to understand IRB review process, the Zipline electronic system, and facilitate problem solving and issue resolution within and across these modalities-Expertise with SharePoint (or similar project management tools), spreadsheet, word processing, and/or presentation applications-Demonstrated ability to work independently and as part of a team in a cooperative effort-Strong customer focus and excellence in relationship management with key partners-Experience acting as a collaborative and supportive member of a team to accomplish project goals-Ability to communicate clearly, in writing and orally, to both technical and non-technical audiences-Ability to create and utilize process documentationEquivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.DESIRED:Preferred but not required: Software testing experienceCONDITIONS OF EMPLOYMENT:Application Process:The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
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