This announcement is posted as available position openings occur. New positions will be held open for a minimum of five days from the date of posting. Repeat postings may be closed at any time. Employment is contingent upon new employee providing documents verifying United States citizenship, or for aliens, documents verifying legal permission to work in the United States. According to position requirements, passing a background check and/or a functional capacity test may also be required. For further information, please call 909-607-7816, view our Web page at www.cgu.edu or inquire in person at the Human Resources Department, 150 East Tenth Street, Harper 118, Claremont, CA 91711.
Claremont Graduate University is seeking a highly professional and experienced individual to serve as Associate Director for Online Admissions (lead recruiter). The candidate will be responsible for the implementation of the recruitment plan for online programs. The candidate is responsible for admissions responsibilities for online programs, including managing application files through the review process to completion, deposits, and enrollment.
Assignment will lead online recruitment and admissions through to student enrollment, including utilization of the Customer Relationship Management (CRM) system, drafting communication and marketing emails, application review, and processing of admissions and fellowship decisions. The incumbent will serve as a liaison to the offices of financial aid and admissions. The position is responsible for collaborating with departments across campus to support recruitment and enrollment initiatives.
The regular hours for this position are 8:30 am to 5:00 pm which may vary due to the needs of the College or the department. In certain periods, schedules will be shifted to 10 AM-6 PM, 11 AM -7 PM, 12-8 PM, or 1-9 PM. Other evening and weekend outreach campaigns and event participation may also be required. Occasional travel may be required for recruitment events.
Outreach and Promotion
Recruits for all CGU programs while maintaining a special focus with online programs; coordinates and participates in campus recruiting activities such as presentations, career fairs, office and campus interviews, Grad Fairs, conferences and other platforms as needed.
Establish a proven level of knowledge and proficiency in presenting and explaining programs offered online and on campus to both prospective students and institutional partners.
Support opportunities for partnership development with community organizations and business partners to support student recruitment and to strengthen connections in the communities we serve. Proactively manage established partnerships on an ongoing basis.
Records, updates, and analyzes recruitment and marketing initiatives; is able to capture ROI from targeted outreach events; provides creative and cost-effective ideas to innovate recruitment strategy; is able to utilize campus technology solutions to track and benchmark critical data.
Coordinate and conduct information sessions, open houses and enrollment events designed to communicate the unique elements of the online educational experience, to educate students on the financial aid process, and to support prospective students in their decision-making process
Work collaboratively with site staff in the execution of new student orientation Coordinate faculty involvement in regular and ad-hoc enrollment events, and work in collaboration with internal teams to incorporate current students as appropriate. Ensure appropriate incorporation of online prospects in all CGU communications, invitations, and events.
Implement and evaluate marketing strategies for recruitment activities.
Respond to leads/inquiries and manage the relationship through the admissions funnel
Utilize relationship development and communication skills to build, maintain, and manage a strong pipeline of prospective students.
Develop a methodology to achieve assigned enrollment goals for each term.
Utilize software to capture and track prospective student information and to organize lead follow up.
Compile prospective student data and provide accurate weekly data to report out
Maintain communication with prospective students via telephone, electronic communication, and other forms of correspondence throughout the inquiry process, and up until enrollment.
Manages application files through the review process to completion by contacting applicants who are missing documents, congratulating new applicants, admitted students, and deposited students. Engaging admitted students to prevent ‘melt,’ assisting in assignment of faculty advisors, and enrollment.
Assists faculty in identifying and selecting successful candidates; must be able to critically evaluate candidates to have the necessary skills as well as the passion to be successful in graduate school. Ensures the accuracy of data for prospects, inquiries and applicants.
Communication and Collaboration
Facilitate communication and process management between internal enrollment and student affairs teams.
Enhance student experience and engagement through the enrollment process and ensure a seamless transition from prospect to matriculated student.
Analyze business processes, provide recommendations, and implement process improvements to align internal and external team members.
Attend and contribute to regular and ad-hoc meetings including but not limited to: Committee Meetings; Online programs meetings; Vendor / Partner meetings; CGU Admissions and Enrollment Meetings.
Establishes relationships with Campus Student Success Center, (career offices, writing centers, career management etc.), faculty, and students and initiates activities on campus to promote CGU at selected universities including but not limited to advertising, career fairs, information sessions, speaker series events and on–campus interviews; cultivates on–going relationship building with current students to help achieve campus recruiting vision; develops new and innovative methods to differentiate CGU from peer schools / universities.
REQUIRED KNOWLEDGE, SKILLS, and ABILITIES:
Individual must possess knowledge, skills and ability to be able to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions will be performed with or without reasonable accommodation, using some other combination of skills and abilities.
Experience in admissions and recruitment online or graduate level programs preferred. Should have experience with application management and an enterprise database.
Excellent project management skills; demonstrated ability to prioritize and multitask in a fast–paced environment.
Strong communication, interpersonal, and presentation skills (verbal and written).
Ability to work independently and as an integral part of a team.
Demonstrated leadership and team–building abilities.
Proficient in MS Office/systems (MS Word, Excel, PowerPoint). PeopleSoft SIS and Slate CRM proficiency preferred.
High energy and passion for recruiting. Creativity, self–confidence, and flexibility.
Ability to understand, adapt, and articulate CGU’s culture to an external audience.
Demonstrated knowledge and sensitivity to working with diverse populations.
Bachelor’s degree in a related field, Master’s degree preferred or any combination of education and experience that provides the required skills and ability. Minimum of three years of experience with online programs in a higher education setting. Willingness to travel as needed during recruiting seasons. Must possess a valid California Driver’s License and meet CGU’s authorized driver’s requirements.
CLASSIFICATION AND STATUS: This is a full-time, 12-month, exempt level position. Benefits eligible.
APPLICANTS ACCEPTABILITY FOR POSITIONS REQUIRING USE OF A COLLEGE VEHICLE IS CONTINGENT UPON A DRIVING RECORD ACCEPTABLE TO THE COLLEGE’S AUTOMOBILE LIABILITY INSURANCE. PROMOTION FROM WITHIN IS ENCOURAGED WHENEVER QUALIFIED EMPLOYEES OF CLAREMONT GRADUATE UNIVERSITY ARE AVAILABLE. INTERESTED EMPLOYEES ARE URGED TO CONTACT THE DIRECTOR OF HUMAN RESOURCES IF QUALIFIED FOR ANY OF THE ABOVE OPENINGS. PLEASE DO NOT CONTACT DEPARTMENTS DIRECTLY.
Claremont Graduate University is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, place of national origin, sex, age, sexual orientation, or physical handicap in its employment practice and in admission of students to educational programs and activities in accordance with the requirements of Title IX of the Education Amendments of 1972 and other applicable laws. Claremont Graduate University is committed to affirmative action in employment practices regarding ethnic minorities, the physically handicapped, Vietnam-era veterans and women.
The Claremont Colleges, a consortium of five undergraduate liberal arts colleges, two graduate institutions, and Claremont University Consortium, which provides shared institutional support services, is reminiscent of the Oxford-Cambridge model. The undergraduate colleges include Pomona College, Scripps College, Claremont McKenna College, Harvey Mudd College, and Pitzer College. The two graduate institutions include Claremont Graduate University and Keck Graduate Institute.