University Support Services LLC (USS) is the North American correspondent for St. George's University (SGU), a leading center of international medical education, drawing students and faculty from 140 countries to the island of Grenada, in the West Indies. SGU has helped change lives through its more than 20,000 alumni, which include physicians, veterinarians, scientists, and public health and business professionals across the world.
The Director, Interview Program will lead a team of staff and alumni interviewers responsible for the execution, management and evaluation of the interview process as part of the School of Medicine (SOM) applicant selection process. The Director will oversee, analyze and provide suggestions to improve and enhance the full cycle interview process, ensuring all interviews are handled as ethically, efficiently and objectively as possible during the cycle. The Director will liaison with the Faculty Student Selection Committee (FSSC) to ensure appropriate and relevant data is gathered and transferred for use in the student selection process. The Director, Interview Program will directly manage the Associate Director, Interview Program, Coordinator, Interviews, and Alumni and staff interviewers, and partnering in a close and collaborative way with various department leaders, reporting to the Vice President, Enrollment Operations and Special Initiatives.
Oversees, analyzes and drives enhancements throughout the SGU interview program.
Develop and implement policies and procedures for the interview process of prospective students to be considered as candidates for the medical program.
Determines interview process strategic priorities and best practices in consultation with leadership to create a comprehensive strategy and aligning benchmarks to meet those needs.
Champions qualification assessment, ensuring all interviewers enlisted are invested in the effort to identify highly qualified students for acceptance.
Manages the recruitment, on-going training, and maintenance of alumni interviewers, as well as University staff interviewers.
Conducts interviews via remote video and in-person when no interviewers are available.
Designs and improves the interview process based on best practices, data analysis and the needs of the University.
Responsible for the project management and execution that ensures interview systems and processes are equitable, streamlined, compliant and effective.
Develop on-going training to ensure interviewers are following effective and ethical interviewing practices.
Focus on continuous improvement and ensure the optimal student experience throughout the interview funnel.
Support the Interview Program team on policies and procedures, providing quality customer service to students, alumni, employers, faculty, premed advisors, premed clubs and staff regarding the interview program and service offerings.
Assist with management of all aspects of the interview process including events, online application process and interview scheduling.
Manage a team responsible for the set up and maintenance of interview schedules and related events.
Liaison with the FSSC to ensure the output and reporting from student interviews is relevant for the committee to use in determining the qualifications for admitting a student.
Ensure applicants invited to interview are handled as ethically, efficiently and objectively as possible during the interview cycle.
Oversee the interview schedule to ensure that there is interviewer availability across all target regions as appropriate for applicants approved for an interview
Oversee the design, update and maintain forms used for interview ratings during admission season.
Make recommendations on improving the interview process to ensure back-office efficiency and to optimize the student interview experience
Perform other duties as assigned.
Essential Knowledge, Skills & Abilities
Dynamic individual who on a daily basis demonstrates passion, heart, positivity, and teamwork.
Experience in developing and maintaining strategies to meet organizational objectives.
Well-spoken and articulate; strong interpersonal skills with ability to communicate well both written and verbally.
Able to effectively and proactively build relationships with employees, peers, University staff, and alumni.
Genuine interest in helping students achieve their dream of becoming a physician.
Strong commitment to teamwork and customer service.
Able to work well under pressure and in a fast paced, dynamic environment.
Significant organizational skills with ability to set priorities, identify and solve problems, and be responsive to customer and employee care.
Ability to represent the Office and the University in a highly professional manner.
5+ years of university admissions or relevant experience preferred, with a proven affinity for customer service.
Bachelor’s Degree in Business preferred
Work Environment/Physical Demands
This job is performed in a positive, creative and collaborative environment.
Hours and Travel
A typical work week is 37.5 hours Monday through Friday 9am to 5pm.
Flexible hours required to implement initiatives and execute deliverables.
This position will require travel to participate in interview training, events, and evaluations of interviewers.
About University Support Services/St. George's University
About University Support Services: University Support Services LLC is a Delaware limited liability company located in New York providing services under contract to St. George’s University Limited, a Grenada corporation and the owner and operator of St. George’s University, which includes the St. George’s University School of Medicine and the St. George’s University School of Veterinary Medicine.
About St. George’s University: St. George’s University is a top center of international education, drawing students and faculty from 140 countries to the Caribbean island of Grenada, in the West Indies. With more than 17,000 graduates across the world, the University offers medical and veterinary medical degrees, as well as undergraduate and graduate degrees.