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UW Medicine, School of Medicine has an outstanding opportunity for a full-time Director, responsible for the SOM Shared Services Center and Lean initiatives throughout the school. The UW School of Medicine (SOM) is the only medical school directly serving the states of Washington, Wyoming, Alaska, Montana, and Idaho (WWAMI) and is comprised of 32 basic science and clinical departments. The School's basic-science departments provide educational opportunities for students from all schools and colleges within the University. Clinical teaching programs are conducted at the University of Washington Medical Center, Harborview Medical Center, Seattle Children's, Northwest Hospital & Medical Center, Valley Medical Center, UW Neighborhood clinics and the Veterans Affairs Puget Sound Health Care System, as well as at other clinical affiliates in Seattle and throughout the WWAMI states. The School has a total enrollment of over 880 students pursuing the Doctor of Medicine degree, 2,100 full time faculty members, an additional 4,500 clinical faculty located throughout the WWAMI region, and more than 1,500 administrative staff.
The UW SOM’s Shared Services (Shared Services Unit is referred to as ABC (Administrative Business Center)) initiative launched July 1, 2013, designed to increase the efficiency of support and provide cost savings over time, while improving operational compliance. In addition, the position works with the Director of Business and Operations management to lead Lean Six Sigma projects throughout the school, in order to support UW Medicine and SOM overall transformation projects.
This position requires thorough understanding and the ability to navigate various organizational structures across 32 academic departments as well as the SOM Dean’s office. This position is also required to have high-level strategic skills to guide the ABC growth and other strategic projects for the school. The position will be responsible for all services delivered by the ABC unit and supervising managers who are Subject Experts Matter in their own field. The position will interact with Senior SOM leadership, central campus units, and departmental Chairs and Directors.
Strategic Leadership: The Director is responsible for providing overall strategic leadership for the ABC unit and its growth moving forward. The Director position will require consistent communication with all levels of the stakeholders: Department Directors & Administrators, faculty, boards, SOM leadership and department staff. A key component of the Director position is to provide strategic planning and successful execution to ensure each ABC services user receives exceptional client service and all efforts are completed accurately and timely for all services incorporated into the ABC Unit. This requires excellent leadership skills and innovative spirit to ensure that the ABC keeps being an UW and nationwide leader in Shared Services.
Provide strategic leadership and overall management to all aspects of the Shared Services Center.
Manage the staffing plan and capacity tool to meet the ABC needs as it continue to grow over time.
Continue to measure and report all cost savings and increase efficiency that the ABC allow to create for the school, Dean’s office and departments.
Work with ABLE Oversight committee and all others governance committees in the ongoing development of both the necessary business tools to support the services provided and monthly reporting metrics to track the operational effectiveness of the ABC unit.
Participate in Medical School Administrators (MSA) organization, lead Oversight committee meetings and participate and lead work groups for all services to evaluate and implement continuous improvement and application of lean methodology for rapid improvement.
Management and Operation: The Director will be responsible for providing operational oversight for the ABC Unit and the ABC staffing which will include the following responsibilities:
Day to day strategic oversight: identify and establish relationships with the individuals who will act as subject matter experts on the team; such as central services staff in the Office of Sponsored Programs, International Scholars Office, and Payroll.
Work with the ABLE Oversight Committee and to the Faculty Oversight Committee to assure successful the growth of the ABC.
On-going communication of critical strategies between the ABC unit, departments; evaluate program to ensure success.
Serve as spokesperson on the shared services model for units within SOM and across UW. Be the primary lead to onboard new departments with the Director of Business and Operations management.
Financial accountability for management of the ABC unit budget.
Provide solid leadership to the managers in charge of the day-to-day operations of the ABC unit.
Partner with participating SOM Department chairs, administrator & directors, and faculty to continually assess and improve processes and outcomes of services provided.
Ensure customer needs and compliance requirements are met.
Work closely with Office of Sponsored Projects, International Scholars Office, Financial Management and other central service providers to communicate needs of and advocate for the SOM participating departments.
Use Lean approach to drive continuous process improvement, providing clear and aggressive expectations and encouraging an engaged workforce to make effective changes.
Proactively investigate and collaborate with other University units to incorporate latest technology, providing direction for developing systems.
Spokesperson and Consultant to University-wide units:
Outreach and collaboration to UW wide shared services units and ongoing lean initiatives.
Serve as spokesperson on the shared services model for the SOM across UW.
Provide expert consultation for other units considering a shared services model.
Supervision and Management of Personnel:
Responsible for setting work schedules and performance expectations for managers of ABC.
All Human Resource responsibilities for ABC unit including, recruitment, employee management, annual reviews and merit increase process.
Day to day oversight of the unit and its operations.
Direct Lean Implementation throughout the School of Medicine:
Work in collaboration with the Department Directors and Administrators, Chairs, faculty and others throughout the school to develop approach for successful implementation of Lean throughout the SOM.
Maintain focus on school-wide initiatives and objectives, while prioritizing opportunities for improvement.
Train and empower Lean facilitators to execute school-wide lean work to yield quality, cost and service improvement.
Emphasize databased decisions, sound documentation of assumptions, ROI calculations and costing analysis.
Introduce and utilize effective and rigorous approaches to teaming, strategic development, initiatives, dashboard creation and utilization, prioritization and lean project management that will enable greater school-wide alignment, assessment, innovation and impact.
Provide strategic and sustainable lean direction and implementation.
Manage and increase teamwork across all improvement efforts, training and building team skills where appropriate for successful implementation of Lean.
Establish a leadership role for these activities at the SOM level, and have the experience and eye to nuance a coordinated approach to analytics and metrics across all disciplines, working with senior leaders and their teams.
Proactively identify high-level barriers to success and propose innovative solutions.
Establish collaborative working relationships with stakeholders to ensure ample and effective communication.
Be a critical resource for the MSA Continuous Process Improvement/FIT Collaborative workgroup.
Monitor projects to completion by ensuring timelines are met and resources are deployed appropriately through the use of project management tools and methodologies; lead the development of program project plans; provide an interface between faculty members, administrative staff, leadership, and other key stakeholders; work closely with leadership to ensure a strong cohesive team approach; conduct reviews to ensure quality and timeliness of projects and milestones; develop presentations, reports and emails for purposes of providing updates and communications to team members, stakeholders and leadership.
Provide analysis and recommendations regarding streamlining offerings and improving value and standardization.
Prepare, plan and lead events (such as workshops or retreats) ensuring that these events have clear and agreed upon objectives, engage participants and have identified next steps.
REQUIREMENTS Bachelor’s Degree in Business Administration, Healthcare Administration; 6-7 years of experience in program or operations management to include:
Strong and successful background in process development and improvement, strategic planning, change management.
Demonstrated financial management skills.
Strong organizational skills to prioritize diverse workload.
Strong leadership skills.
Strong analytical skills to solve complex problems and situations.
High degree of sophistication in managing projects, expectations and facilitating conversations with leaders and all constituencies.
Demonstrated strength in communication skills including written, public speaking and active listening.
Equivalent education/experience will substitute for all minimum qualifications except where there are legal requirements such as license/certification/registration.
Master's Degree, preferred.
Prefer 6-8 years experience in lean implementation.
Bachelors degree in Systems Thinking, Industrial Engineering, preferred.
Experience with UW administrative systems.
Participation in or leadership of shared services groups.
CONDITIONS OF EMPLOYMENT The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.