The Training Program Manager reports to the Director of Change Management and is accountable for managing training content development efforts for new and existing technology platforms implemented and supported by Business Technology Services.In this role, the Training Program Manager will manage Instructional Designers and work with technical staff and business owners to design and develop learning solutions. Specifically, the Training Program Manager will create: storyboards and scripts for the Instructional Designers to produce into online and classroom training, participant and instructor materials (job aids), and content in WalkMe (a Digital Adoption Platform).
Project Manage the creation of all training content from beginning to end.
Proactively consult with technical resources (Developers and Business Analysts) and Subject Matter Experts from the business to create storyboards and write scripts for training programs to teach OOD and SAA staff how to optimally use new technology platforms being implemented.
The scripts will primarily be produced (by Instructional Designers) as online content, although some classroom training scripts may also be required.
The training will be consumed by OOD/SAA staff as well as external constituents (such as alumni volunteers).
The scripts should include not only instructional content, but also practice exercises and assessments. They will cover both technical how to as well as best practices, policies and guidelines.
Create job aids and other supporting training materials to supplement scripts as needed.
Develop and manage content in our Digital Adoption Platform (DAP) WalkMe. Report on WalkMe analytics to the rest of the team.
Produce high-quality materials, manage deliverable due-dates, and follow the Change Management Team's processes for collaboration, reporting, and communication.
Manage BTS Instructional Designers (1-2 individuals) and partner with them to produce high quality end products.
When appropriate, share best practices through cross campus collaboration and instructional design community.
May manage contractors, schedules and budgets.
* - Other duties may also be assigned.
Education & Experience:
Bachelor's degree and at least five years of relevant experience or combination of education and relevant experience.
Desired Knowledge, Skills and Abilities:
Instructional content development expertise:
Knowledge of Andragogy and best practices associated with Adult Learning.
Understanding of tech training best practices and experience developing training content for technology platforms.
Demonstrated ability to translate technical documentation into effective and user-friendly training scripts.
Ability to develop training content that provides not only technical instruction, but also communicates policy, business process, and best practices.
Experience creating and managing content in Learning Management Systems (preferably Lessonly).
Experience creating and managing content in Digital Adoption Platforms (preferably WalkMe).
Demonstrated ability to consult and work collaboratively with business partners, subject matter experts, technical resources, vendor partners, business partners and diverse groups and individuals at all levels of an organization.
Demonstrated ability to contribute to the creation of an environment that is service-oriented, supportive, engaging and effective.
Demonstrated excellence in client service skills and ability to learn business concepts quickly.
Excellent project management skills and demonstrated ability to work on multiple projects concurrently.
Outstanding writing, editing, critical reasoning, interpersonal and communication skills. Demonstrated ability to communicate complex concepts concisely and clearly and to convert technical or complex information and concepts into easily understandable text and illustrations.
Preferred - Competent user of:
Google Suite (Docs, Sheets, Slides and Shared Drives)
Slack & Zoom
Frequently stand/walk, sit, use a computer; use a telephone, grasp lightly/fine manipulation.
Occasionally reach/work above shoulders, twist/bend/stoop/squat, grasp forcefully, lift/carry/push/pull objects that weigh up to 10 pounds, write by hand, sort/file paperwork.
Rarely kneel/crawl, operate foot and/or hand controls.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires an accommodation to perform the essential functions of the job.
Located on Stanford's RWC Campus (with frequent travel to main campus)
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,http://adminguide.stanford.edu.
INTRODUCTION TO STANFORD:
Stanford University, founded in 1891, is one of Silicon Valley's largest and most prestigious employers. Stanford is among the top academic institutions in the country, excelling in a wide range of fields from the humanities to information technology to the health sciences and medicine. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. Stanford is an outstanding place to work, with competitive benefits and salaries, access to ongoing training and education, a healthy lifestyle, intelligent and kind colleagues, a beautiful campus, exciting intellectual content, and the experience of interacting with interesting alumni and major philanthropists.
INTRODUCTION TO OFFICE OF DEVELOPMENT AND THE STANFORD ALUMNI ASSOCIATION:
The fundraising work of the Stanford Office of Development (OOD) underwrites every aspect of the university's mission of teaching, research, service and patient care.The gifts raised help us offer one of the most generous financial aid programs in the United States and carry out groundbreaking research that benefits people worldwide.Last year, we raised over $1 billion in philanthropic gifts.
Separately, the Stanford Alumni Association (SAA) reaches, serves and engages all Stanford alumni and students, and fosters a lifelong intellectual and emotional connection between the University and its graduates.We deliver the most effective alumni relations program anywhere in higher education, including a bimonthly magazine; online communication and networking tools; academic and social programming (on and off-campus); a worldwide travel/study program; and numerous Stanford-related products and initiatives.
INTRODUCTION TO BTS (Business Technology Services)
BTS serves the technology needs of OOD & SAA.In addition to ongoing support, BTS, in partnership with Stanford's UIT is accountable for the implementation of the ADAPT Program (Alumni and Development Applications Platform Transition).ADAPT is a multi-year program that will migrate Stanford's 20+ year old PostGrads database and all its associated systems and processes (e.g., gift-processing, web presence, constituent management, event management, etc.) to a Salesforce platform or inter-related systems. The services BTS provides enables OOD, Stanford Alumni Association (SAA), and their campus partners to better serve, steward, and digitally engage the university's donors and alumni.
Location: Office of Development, Redwood City, California, United States Schedule: Classification Level:
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 12000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford is an equal empl...oyment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford also welcomes applications from others who would bring additional dimensions to the University’s research, teaching and clinical missions.