The Change Management Project Manager reports to the Director of Change Management and is accountable for maximizing the adoption success of a portfolio of ADAPT/BTS (Alumni and Development Applications Platform Transition/Business Technology Services) projects by managing the development and execution of Change Management Plans (including process improvement, communications, and training activities).
(HR Title: Project Manager 1 - General)
Salary Grade: J
Term: Two-year fixed term (through 8/31/21) with full benefits
ABOUT BUSINESS TECHNOLOGY SERVICES (BTS):
BTS serves the technology needs of Office of Development (OOD) & Stanford Alumni Association (SAA).In addition to ongoing support, BTS, in partnership with Stanford's UIT is accountable for the implementation of the ADAPT Program (Alumni and Development Applications Platform Transition).ADAPT is a multi-year program that will migrate Stanford's 20+ year old PostGrads database and all its associated systems and processes (e.g., gift-processing, web presence, constituent management, event management, etc.) to a Salesforce platform or inter-related systems. This project paves the way for OOD & SAA, and their campus partners to better serve, steward, and digitally engage the university's donors and alumni.
Assess the Change Management needs of each assigned project based on audience (directly and indirectly impacted) and size, scope, and complexity of the planned change initiative.
Based on the initial assessment, create a Change Management plan, consistent with and aligned to the broader BTS Change Management Strategy. Each plan to include:
Business transformation / process improvement needs & opportunities
Communications needs & activities
Ongoing support needs
Timeline, budget, and measurable success criteria.
Proactively engage with business owners and subject matter experts to understand project goals and to business transformation / process improvement opportunities
Work with respective technical resources and Business Analysts to:
Understand the technology solution, development process and go-live plan.
Document the technology (as needed) for training content creation
Work with other members of the Change Management team to implement the change plan - delivering consistent and high quality communication and learning experiences to constituents (internal and external).
Design and implement tools and processes to measure adoption success.
Report on progress and metrics to Change Management Lead
With other members of the Change Management team, share administrative and content management responsibilities in Lessonly (LMS).
When appropriate, share best practices throughout OOD/SAA and across campus.
May manage internal and/or external teams, schedules and budgets.
* - Other duties may also be assigned
Education & Experience:
Bachelor's degree and five years of relevant experience or combination of education and relevant experience.
Desired Knowledge, Skills and Abilities:
Demonstrated success in supporting adoption success efforts for technology implementations including managing training, communications, process improvement, and other change management efforts.
Demonstrated ability to consult and work collaboratively with business partners, subject matter experts, technical resources, vendor partners, and business partners and diverse groups and individuals at any and all levels of an organization.
Demonstrated ability to contribute to the creation of an environment that is service oriented, supportive, engaging and effective.
Demonstrated excellence in client service skills and ability to learn business concepts quickly.
Excellent project management skills and demonstrated ability to work on multiple projects concurrently.
Outstanding writing, editing, critical reasoning, interpersonal and communication skills. Demonstrated ability to communicate complex concepts concisely and clearly and to convert technical or complex information and concepts into easily understandable text and illustrations.
Demonstrated ability to use qualitative and quantitative data to evaluate the effectiveness of change management plans and improve as needed.
Frequently stand/walk, sit, use a computer; use a telephone, grasp lightly/fine manipulation.
Occasionally reach/work above shoulders, twist/bend/stoop/squat, grasp forcefully, lift/carry/push/pull objects that weigh up to 10 pounds, write by hand, sort/file paperwork.
Rarely kneel/crawl, operate foot and/or hand controls.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
Located on Stanford's RWC Campus (with frequent travel to main campus)
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,http://adminguide.stanford.edu.
INTRODUCTION TO STANFORD:
Stanford University, founded in 1891, is one of Silicon Valley's largest and most prestigious employers. Stanford is among the top academic institutions in the country, excelling in a wide range of fields from the humanities to information technology to the health sciences and medicine. Our mission is to educate future leaders and promote interdisciplinary, world-class research and teaching. Stanford is an outstanding place to work, with competitive benefits and salaries, access to ongoing training and education, a healthy lifestyle, intelligent and kind colleagues, a beautiful campus, exciting intellectual content, and the experience of interacting with interesting alumni and major philanthropists.
INTRODUCTION TO OFFICE OF DEVELOPMENT AND THE STANFORD ALUMNI ASSOCIATION:
The fundraising work of the Stanford Office of Development (OOD) underwrites every aspect of the university's mission of teaching, research, service and patient care. The gifts raised help us offer one of the most generous financial aid programs in the United States and carry out groundbreaking research that benefits people worldwide. Last year, we raised over $1 billion in philanthropic gifts.
Separately, the Stanford Alumni Association (SAA) reaches, serves and engages all Stanford alumni and students, and fosters a lifelong intellectual and emotional connection between the University and its graduates. We deliver the most effective alumni relations program anywhere in higher education, including a bimonthly magazine; online communication and networking tools; academic and social programming (on and off-campus); a worldwide travel/study program; and numerous Stanford-related products and initiatives.
Location: Office of Development, Redwood City, California, United States Schedule: Classification Level:
Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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Located between San Francisco and San Jose in the heart of Silicon Valley, Stanford University is recognized as one of the world's leading research and teaching institutions. Leland and Jane Stanford founded the University to "promote the public welfare by exercising an influence on behalf of humanity and civilization." Stanford opened its doors in 1891, and more than a century later, it remains dedicated to finding solutions to the great challenges of the day and to preparing students for leadership in a complex world. The University's thriving diverse community is comprised of nearly 7000 undergraduate students, 12000 graduate students, 2000 faculty members, 1900 postdoctoral scholars, and over 11,000 academic and administrative staff in seven schools including several interdisciplinary research centers and institutes. The campus spreads over 8000 contiguous acres and nearly all undergraduates live on campus. Stanford offers bachelor's and master's degrees in addition to doctoral degrees (PhD, MD, DMA and JD) plus a number of professional and continuing education programs and certifications. More at http://facts.stanford.edu and http://www.stanford.edu. Stanford is an equal empl...oyment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford also welcomes applications from others who would bring additional dimensions to the University’s research, teaching and clinical missions.